Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone, solving their issues and providing top-notch service.
- Company: Join a reputable high street bank in Newcastle, known for its commitment to customer satisfaction.
- Benefits: Enjoy flexible shifts, comprehensive training, and potential for permanent employment after 6 months.
- Why this job: Perfect for those who love talking to people and want to make a real impact in customer service.
- Qualifications: Customer service experience is preferred; banking or financial services background is a plus.
- Other info: Work hours are between 8am-8pm weekdays and 9am-6pm weekends, with a fair shift rotation.
Customer Service Representatives – Call Centre Environment Newcastle £rate per hour dependent on relevant experience Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. Comprehensive training will be given. Our client is looking for applicants with customer service experience, ideally in a contact centre. Banking or financial services experience would be ideal. For a chance to work with an organisation with a standout reputation, apply today
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the banking sector and the specific services offered by the high street bank you'll be representing. This knowledge will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your phone etiquette by role-playing common customer service scenarios with friends or family. This will help you refine your communication skills and prepare you for handling various customer inquiries effectively.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. Being able to articulate these experiences during an interview can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shift patterns. Since the role involves a rotating schedule, demonstrating your willingness to adapt to different shifts can make you a more attractive candidate.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a call centre environment. Emphasise your communication skills and any experience you have with managing customer information.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've proactively solved issues in the past and your ability to work well under pressure.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Call Centre Advisor role, such as excellent phone etiquette, attention to detail, and strong verbal and written communication skills.
Prepare for Potential Questions: Think about common interview questions for customer service roles, such as how you handle difficult customers or how you ensure accuracy in customer records. Prepare thoughtful responses that demonstrate your experience and problem-solving abilities.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to resolve customer issues, as this will demonstrate your commitment to excellent service.
✨Demonstrate Your Communication Skills
Since the role involves a lot of phone interaction, practice clear and concise communication. During the interview, focus on speaking clearly and confidently, and be prepared to answer questions about how you handle difficult conversations with customers.
✨Highlight Your Attention to Detail
The job requires keeping accurate customer records, so be ready to discuss your experience with data management. Provide examples of how you've ensured accuracy in previous roles, and mention any tools or systems you're familiar with that can help in this area.
✨Prepare for Shift Work Questions
Since the position involves working various shifts, be prepared to discuss your availability and flexibility. Show that you understand the importance of teamwork in managing shift rotations and express your willingness to adapt to the schedule.
