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- Tasks: Support the modernisation of Identity Verification services and translate business challenges into user journeys.
- Company: Dynamic company focused on innovative identity solutions with a hybrid work culture.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by shaping user-centred IDV solutions that enhance operational efficiency.
- Qualifications: Experience as a Business Analyst in IAM or security transformation with strong stakeholder skills.
- Other info: Immediate interviews available; diverse applicants encouraged.
We are seeking an experienced IDV Business Analyst to support the modernisation of Identity Verification (IDV) services. This role focuses on translating complex business challenges into clear, validated user journeys and functional requirements that deliver tangible benefits for both Helpdesk teams and end users.
You will play a key role in shaping and validating IDV solutions, ensuring they are practical, user-centred, and aligned to strategic outcomes.
Responsibilities:
- Capture, analyse and refine requirements for Helpdesk and Self-Service IDV capabilities
- Map current vs future state user journeys, identifying pain points and friction
- Define and document POC criteria, success measures and acceptance conditions
- Support testing phases, stakeholder workshops and operational readiness activities
- Ensure deliverables align to Strategic003.1.1 and Strategic003.1.2 outcomes
- Clearly articulate business impact, benefits and operational improvements
Essential Experience:
- Proven Business Analyst experience within IAM, authentication, identity or security transformation
- Strong capability in producing user journeys, epics, acceptance criteria and process flows
- Confident stakeholder-facing skills, including workshop facilitation and requirements elicitation
- Ability to translate technical change into clear business and operational value
Desirable Experience:
- Experience with Onfido, Verified ID or similar IDV solutions
- Agile delivery experience (Scrum and/or Kanban)
- Familiarity with modelling and collaboration tools such as Visio, Figma, Miro or BPMN
Please apply for immediate interview!
Business Analyst - IDV - 7+ Month Contract employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - IDV - 7+ Month Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Business Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IDV and user journeys. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through a portfolio! If you've worked on relevant projects, compile them into a portfolio that highlights your ability to translate complex challenges into user-centred solutions. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Business Analyst - IDV - 7+ Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IAM, authentication, and identity transformation. We want to see how your skills align with the role of an IDV Business Analyst!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, and don’t forget to mention your stakeholder-facing skills.
Showcase Your User Journey Skills: Since this role focuses on user journeys, make sure to include any relevant experience you have in mapping current vs future state user journeys. We love seeing how you can identify pain points and propose solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your IDV Inside Out
Make sure you understand the ins and outs of Identity Verification services. Brush up on your knowledge of IAM, authentication, and security transformation. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely interested in it.
✨Map Out User Journeys
Prepare to talk about user journeys and how you would approach mapping current vs future states. Think about potential pain points and friction areas. Having a few examples ready will demonstrate your analytical skills and your ability to translate complex challenges into clear solutions.
✨Stakeholder Engagement is Key
Since this role involves a lot of stakeholder interaction, practice your communication skills. Be ready to discuss how you've facilitated workshops or elicited requirements in the past. Showing that you can engage effectively with stakeholders will set you apart from other candidates.
✨Showcase Your Agile Experience
If you have experience with Agile methodologies like Scrum or Kanban, make sure to highlight it. Discuss how you've applied these frameworks in previous roles, especially in relation to IDV projects. This will demonstrate your adaptability and understanding of modern delivery practices.
