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- Tasks: Lead and coach a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join a dynamic financial services company in Newcastle with a focus on excellence.
- Benefits: Competitive pay, potential for permanent role, and opportunities for growth.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in contact centres and people management is essential.
- Other info: Exciting opportunity for career advancement in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Customer Services Team leader +6 month contract with the option to go permanent. On site in Newcastle. £16 - £22 per hour.
Skills:
- Team leading experience
- Customer Services
- Call centre experience
- Ideally within financial services
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key Responsibilities:
- Manage the daily performance of a team of approximately 10 Customer Service colleagues
- Coach and develop colleagues to improve performance and capability
- Handle complex and escalated customer enquiries
- Support service levels by taking customer calls when required
- Monitor adherence, attendance, and schedules
- Communicate business updates and drive continuous improvement
Experience Required:
- Contact Centre experience
- People management and coaching experience essential
- Experience in a fast-paced environment
- Financial Services or regulated environment experience desirable
If you'd like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (url removed) and I will get in touch.
Customer Services Supervisor in Bath employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've led teams to success and handled escalated issues. This will demonstrate your commitment and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Supervisor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and team leadership. We want to see how you've thrived in fast-paced environments, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and leadership. Let us know why you’re the perfect fit for our team and how you can drive performance and engagement.
Showcase Your Skills: Be sure to mention any specific skills that align with the job description, like handling escalated enquiries or coaching colleagues. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and the financial services sector. Familiarise yourself with common challenges in a contact centre environment, as well as the specific services offered by the company. This will show that you're not just interested in the role, but also in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached colleagues to improve their performance or handled escalated customer issues. Be ready to discuss your approach to setting objectives and driving engagement within your team.
✨Demonstrate Problem-Solving Abilities
In a fast-paced contact centre, things can get hectic. Be prepared to share specific instances where you've resolved complex customer enquiries or improved service levels. Highlight your ability to think on your feet and adapt to changing situations, as this is crucial for a Customer Services Supervisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges, the company's goals for customer service, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
