Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced contact centre and ensure top-notch customer service.
- Company: Customer service solutions company with a focus on teamwork and excellence.
- Benefits: Competitive pay, potential for permanent role, and a supportive work environment.
- Why this job: Make a real difference by coaching and inspiring your team to deliver exceptional service.
- Qualifications: Experience in customer service and team leadership is a must.
- Other info: Join a vibrant team with opportunities for growth and development.
The predicted salary is between 16 - 22 £ per hour.
A customer service solutions company in the North East is looking for a Customer Services Team Leader for a 6-month contract with the potential to become permanent. The successful candidate will manage a team of 10 in a fast-paced contact centre.
Key responsibilities include:
- Coaching team members
- Handling escalated inquiries
- Ensuring high service standards
Prior experience in customer services and team management is essential. This role offers a competitive hourly rate of £16-22.
Customer Service Team Leader – Newcastle (6M Contract) £16-£22/hr in Bath employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader – Newcastle (6M Contract) £16-£22/hr in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service scenarios. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached team members or handled escalated inquiries in the past. This will demonstrate your capability to manage a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Customer Service Team Leader – Newcastle (6M Contract) £16-£22/hr in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've led teams and handled escalated inquiries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Leader role. Share your passion for coaching and maintaining high service standards – we love to see that enthusiasm!
Showcase Relevant Experience: When filling out your application, be specific about your previous roles in customer service. We’re looking for candidates who can demonstrate their ability to thrive in a fast-paced environment, so make sure to include any relevant achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the Customer Service Team Leader role. Brush up on your knowledge of customer service best practices and be ready to discuss how you've successfully managed teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in coaching and managing a team. Think about specific situations where you’ve handled escalated inquiries or improved service standards. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Practice Common Questions
Anticipate questions related to team management and customer service scenarios. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
