2nd line Support Engineer

2nd Line Support Engineer\\n\\n+3 months+\\n\\n+On site in Richmond\\n\\n+Inside IR35\\n\\n+£200 – £215 a day\\n\\nSkills:\\n\\n+2nd line support\\n\\n+ITIL\\n\\n+Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment\\n\\nThe role:\\n\\nResponsible for providing on-site desktop support for technical infrastructure for end users;\\nadvising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.\\nAnalyses systems needs, troubleshoots problems.\\nProvides user support, new hire system set ups and desktop/laptop software evaluations.\\nDeployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.\\nProvide quick response and maximum uptime of users.\\nUnderstands customer goals; identifies consequences of various solutions.\\nDevelops project installation and escalation plans.\\nTrain users according to technical, release and security standards.\\nGood communication skills, able to articulate technical solutions using basic explanations.\\nShould continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.Required skills:\\n\\n2nd line support\\nManages own overall activities. May seek advice to make decisions on complex business issues.

Mentor more junior engineers. Completes a wide variety of internal and customer facing tasks. Configure client OS.

Works on projecting the right image. Complex, bespoke client systems, e.g. Financial, telephony, networking\\nExcellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude\\nDemonstrable experience and fluent command of the English language\\nExcellent organizational skills and ability to troubleshoot remotely\\nAt least 3 years of experience in an IT support organization\\nStrong understanding of ITIL incident management, including upholding SLAs and communication to end users\\nStrong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment\\nExperience with researching complex issues with end user software and hardwareIf you'd like to discuss this 2nd Line support engineer in more detail, please send your updated CV to (url removed) and I will get in touch