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- Tasks: Provide 2nd line technical support for SD-WAN services and troubleshoot network issues.
- Company: Join CBSbutler, a leading employment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a competitive salary of £28K - £34K plus shift allowance and full-time on-site work.
- Why this job: Be part of a dynamic team improving network performance and making a real impact.
- Qualifications: Solid understanding of network protocols, Cisco SD-WAN experience, and SC Clearance eligibility required.
- Other info: Immediate interviews available; we value diversity and encourage all backgrounds to apply.
We are looking for a 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. This role requires full-time on-site work and SC Clearance.
Responsibilities include:
- Monitor and manage network events via orchestrator tools.
- Provide proactive network support and incident diagnosis.
- Develop knowledge articles and share expertise within the team.
- Contribute to continual service improvement and performance optimization.
- Handle customer escalations, perform remote diagnostics, and implement approved changes.
Skills and Experience:
- Solid understanding of network protocols and concepts.
- Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools).
- Familiarity with MS Service Centre Support tools.
- Working knowledge of Cisco technologies, including routing and IP protocols.
- Experience supporting Windows and Linux platforms, including patching and maintenance.
- Aware of cybersecurity practices and security monitoring in operational environments.
- Experience in WAN support.
This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance - Sole British nationality is essential for this role due to the nature of the projects.
Please apply for immediate interview!
2nd Line SD-WAN Support Engineer - SC Clearance employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line SD-WAN Support Engineer - SC Clearance
✨Tip Number 1
Make sure you brush up on your knowledge of Cisco SD-WAN technologies, especially vManage and LiveNX. Being able to discuss these tools confidently during an interview will show that you're well-prepared and knowledgeable about the role.
✨Tip Number 2
Familiarise yourself with common network protocols and concepts, as well as incident diagnosis techniques. This will help you answer technical questions more effectively and demonstrate your problem-solving skills.
✨Tip Number 3
Since this role requires SC Clearance, ensure you understand the clearance process and be ready to discuss your eligibility. Highlighting your British nationality and any previous experience with security protocols can strengthen your application.
✨Tip Number 4
Prepare examples of how you've contributed to service improvement in past roles. Being able to share specific instances where you've optimised performance or handled escalations will set you apart from other candidates.
We think you need these skills to ace 2nd Line SD-WAN Support Engineer - SC Clearance
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the 2nd Line SD-WAN Support Engineer position. Familiarise yourself with SD-WAN services and the specific technologies mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your knowledge of network protocols, Cisco SD-WAN, and any experience with Windows and Linux platforms.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the company's needs. Mention your eligibility for SC Clearance and how your background makes you a suitable candidate for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Understand SD-WAN Fundamentals
Make sure you have a solid grasp of SD-WAN concepts and protocols. Be prepared to discuss your experience with Cisco SD-WAN tools like vManage and LiveNX, as well as how you've used them in previous roles.
✨Showcase Troubleshooting Skills
Prepare examples of complex issues you've diagnosed and resolved in the past. Highlight your approach to incident diagnosis and how you ensure smooth network operations, as this will be crucial for the role.
✨Demonstrate Team Collaboration
Be ready to talk about how you've contributed to team knowledge sharing and service improvement. Mention any experience you have in developing knowledge articles or training others, as this shows your commitment to teamwork.
✨Highlight Security Awareness
Since the role requires SC Clearance, it's important to demonstrate your understanding of cybersecurity practices. Discuss any relevant experience you have in security monitoring and how it relates to operational environments.
