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- Tasks: Provide top-notch support to customers and resolve inquiries about loan accounts.
- Company: Leading recruitment agency with a focus on customer service excellence.
- Benefits: Competitive pay of £12-£15 per hour and potential for permanent position.
- Why this job: Join a dynamic team and make a difference in customers' lives.
- Qualifications: Strong customer service experience and excellent communication skills.
- Other info: Opportunity for career growth within a major UK high street bank.
The predicted salary is between 12 - 15 £ per hour.
A leading recruitment agency is looking for a Customer Services Advisor to join their team in Newcastle. The role involves providing excellent support to customers of a major UK high street bank, resolving their inquiries regarding loan accounts.
Candidates should have strong customer service experience and communication skills.
The position offers competitive pay of £12-£15 per hour with a potential path to permanency.
Newcastle On-Site Customer Service Advisor (Temp-to-Perm) in Wallsend employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Newcastle On-Site Customer Service Advisor (Temp-to-Perm) in Wallsend
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversation during the interview and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common inquiries related to loan accounts and how you’d handle them. We want to demonstrate our problem-solving skills and ability to communicate effectively with customers.
✨Tip Number 3
Dress to impress! Even if it’s a temp role, showing up looking professional can make a great first impression. We want to convey that we take this opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Newcastle On-Site Customer Service Advisor (Temp-to-Perm) in Wallsend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Advisor role. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience: When filling out your application, focus on experiences that relate directly to resolving customer inquiries. We’re looking for examples that demonstrate your problem-solving skills and ability to handle challenging situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CBS Butler
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve customer inquiries effectively.
✨Research the Company
Take some time to learn about the recruitment agency and the high street bank they represent. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like 'How do you handle a dissatisfied customer?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you feel more confident.
✨Showcase Your Communication Skills
Since strong communication skills are key for this role, be sure to demonstrate them during the interview. Speak clearly, listen actively, and engage with your interviewer to show that you can connect well with customers.
