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- Tasks: Provide top-notch customer service and resolve enquiries for a major UK bank.
- Company: Join a well-established team with a strong partnership with a leading bank.
- Benefits: Competitive pay, potential for permanent role, and on-site work in Newcastle.
- Why this job: Be part of a dynamic team that puts customers first every day.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Fast-paced environment with opportunities for continuous improvement and teamwork.
The predicted salary is between 12 - 15 £ per hour.
6 months with the option to go permanently. On-site working in Newcastle. £12-£15 per hour.
Skills:
- Customer Services experience
- Excellent communication skills
- Experience resolving customer complaints
- Inputting information into databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers calling with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Advisors, putting our customers at the heart of everything we do every day.
What are we looking for in our Customer Service Advisors?
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- Keen to take responsibility for managing customer information in line with GDPR.
- Experience of working with computer systems.
- A Team Player who enjoys collaborating with teammates to deliver outstanding customer service together and working together to identify continuous improvement ideas.
- Achieve core Key Performance Indicators.
If you would like to discuss this role in more detail, please send your updated CV to (see below) and I will get in touch.
Customer Services Advisor in Wallsend employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Wallsend
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle customer complaints or work in a team. Having solid examples ready will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Advisor in Wallsend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've resolved complaints and managed customer information in the past, so don’t hold back!
Show Your Personality: We’re looking for sociable and helpful team players! Let your personality shine through in your cover letter. Share a brief story about a time you went above and beyond for a customer.
Be Detail-Oriented: Since we value accuracy, ensure your application is free from typos and errors. Double-check that all your information is up to date and correctly formatted before hitting send.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the quickest way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at CBS Butler
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled customer complaints. Think of specific examples that showcase your excellent communication skills and ability to resolve issues.
✨Familiarise Yourself with GDPR
Since managing customer information in line with GDPR is crucial, make sure you understand the basics of data protection. Be prepared to explain how you would handle sensitive customer information and ensure compliance during your interactions.
✨Showcase Your Team Spirit
This role requires a team player mentality, so think of instances where you've collaborated with others to improve service delivery. Highlight your ability to work in a fast-paced environment and how you contribute to team success.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
