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For Companies At a Glance
- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Join a forward-thinking team within Tax Admin, focused on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for skill development.
- Why this job: Make a real impact by ensuring platform stability and service excellence.
- Qualifications: Experience in PL/SQL, Java, and live service support is essential.
- Other info: Collaborative culture with strong focus on problem-solving and career growth.
The predicted salary is between 60000 - 84000 £ per year.
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities:- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (eg, Job Scheduler)
- Strong problem-solving and analytical skills
If you are interested in this role or wish to apply, please feel free to submit your CV.
Live Service Engineer (CESA) in Telford employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer (CESA) in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in live service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with PL/SQL and Java. Share specific examples of how you've tackled incidents or improved service stability.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and follow up with a quick message to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss real-life scenarios where you’ve resolved incidents or managed batch scheduling. Practising these responses will help you stand out as a problem-solver.
We think you need these skills to ace Live Service Engineer (CESA) in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support roles you've had. We want to see how your skills match up with what we're looking for!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled incidents in the past. We love seeing candidates who can think on their feet and resolve issues efficiently.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at CBS Butler
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with Live Service Support
Since the role involves live service support, it’s crucial to understand what that entails. Prepare examples of incidents you've resolved in the past, focusing on how you managed to stay within SLAs while ensuring platform stability.
✨Get Comfortable with ServiceNow
ServiceNow will likely come up during your interview, so be prepared to talk about your experience with ticket triage and root cause analysis. Think of specific instances where you successfully managed tickets and how you collaborated with teams to resolve issues.
✨Show Your Problem-Solving Skills
The interviewers will want to see your analytical skills in action. Prepare to discuss a few complex problems you've solved in previous roles, particularly those related to batch scheduling or incident resolution, and explain your thought process clearly.
