At a Glance
- Tasks: Lead a team in resolving complex telephony and video conferencing incidents.
- Company: Secure technical environment in Stevenage with a focus on collaboration.
- Benefits: Competitive daily rate, hands-on leadership role, and opportunity for professional growth.
- Other info: Active SC clearance required; excellent opportunity for career advancement.
- Why this job: Make a real impact in a dynamic team while working with cutting-edge Cisco technologies.
- Qualifications: Strong experience with Cisco UC technologies and team leadership skills.
The predicted salary is between 49500 - 60500 £ per year.
Job Description
- Cisco Unified Communications Team Lead
- Onsite in Stevenage, Hertfordshire
- £810 per day inside ir35
- Active SC clearance essential - MOD SC preferred
We're looking for an experienced Cisco Unified Communications Team Lead to join a secure technical environment in Stevenage.
This is a hands-on technical leadership role for someone with strong experience across Cisco telephony, video conferencing and collaboration technologies, alongside the ability to lead and support a technical team.
- What you'll be doing
- Lead and support a local Cisco UC/Collaboration team.
- Resolve complex Level 2 telephony and video conferencing incidents.
- Troubleshoot Cisco hardware, applications, endpoints and infrastructure.
- Support and maintain Cisco CMS, Expressway, B2B and MRA environments.
- Work across Cisco Room, SX, EQ, Webex and Board series endpoints.
- Support CUCM, Unity Connection, Jabber, Cisco SBS and TRP.
- Respond to customer escalations and coordinate vendor/L3 escalations.
- Participate in UC and video conferencing projects, upgrades and implementations.
- Ensure the overall health, security and resilience of the UC infrastructure.
- Mentor the team and drive knowledge sharing and technical development.
What we're looking for
You'll need strong hands-on experience with
- Cisco Unified Communications Manager (CUCM)
- Cisco Meeting Server (CMS)
- Cisco Expressway/MRA/B2B
- Cisco video conferencing and collaboration endpoints
- SIP and H.323
- Video codecs and encryption
- Cisco Unity Connection and Jabber
- Cisco licensing and certificates
- VMware
- Secure enterprise communications environments
- Technical/team leadership
- If this role is of interest, apply now or email your CV to me at (see below)
Cisco Unified Communications Team Lead in Stevenage employer: CBS Butler
As a Managed Services Lead Architect at our Manchester location, you will be part of a dynamic team dedicated to driving digital transformation within a high-profile MOD account. We pride ourselves on fostering a collaborative work culture that values innovation and professional growth, offering opportunities for continuous learning and development. With a competitive rate and the flexibility of a hybrid working model, we ensure our employees enjoy a rewarding work-life balance while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Unified Communications Team Lead in Stevenage
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CBS Butler values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CBS Butler might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CBS Butler!
✨Direct Apply to CBS Butler
Let's not forget to apply directly through the CBS Butler website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cisco Unified Communications Team Lead in Stevenage
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CBS Butler.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CBS Butler. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CBS Butler
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
