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- Tasks: As a Service Engineer, you'll repair and maintain medical diagnostic devices in the field.
- Company: Join a leading UK provider of medical devices known for excellent training and employee retention.
- Benefits: Enjoy a competitive salary, company car, 33 days annual leave, and a great work-life balance.
- Why this job: This role offers growth opportunities in a stable industry with a focus on customer service.
- Qualifications: You need an electronic qualification and experience in electro-mechanical maintenance or repair.
- Other info: No weekend work or on-call expectations, plus potential for voluntary holiday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Service Engineer
GBP30,000 – GBP45,000pa
London and surrounding areas
A new, exciting role for a Field Service Engineer is now available within one of the UK’s leading providers of medical devices, specifically within clinical diagnostics.
Company Overview
This new Service Engineer position is within an established and secure organisation that is well known for their excellent engineering training, long-term employee retention, and exceptional customer service.
With a number of engineers based across the UK, you will be well supported by a service engineering team along with a tried and tested training programme.
This organisation offers progression opportunities into senior roles. This position is being recruited to backfill a vacancy created by promoting someone else internally!
Job Information – Service Engineer
As the Service Engineer, you will be responsible for the breakdown repair, routine servicing, and maintenance of laboratory-based clinical diagnostics devices, specifically within pathology (the study of disease). These are medical devices in their own rights, typically with an electronic bias; however, electro-mechanical skills are required.
You will be field-based predominantly covering client sites in South and West London and the surrounding areas, with additional travel to customers in Portsmouth and Southampton.
Roles/Responsibilities Include:
- To carry out electronic/mechanical fault finding, repair, and servicing of equipment.
- To provide excellent customer service.
- To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
- To maintain adequate stock levels of spare parts, completing stock checks when required.
- To organise and prioritise a continuously changing workload, ensuring that all customer’s calls and enquiries are replied to.
- To produce reports using company-used software.
Full training is provided, so applicants with any electro-mechanical maintenance, service, and repair experience would be welcome as long as you have an electronic qualification, field-based experience, and are seeking a long-term commitment.
This role offers excellent work-life balance, with a 38-hour working week (including travel) working Monday to Friday, and more often than not you’re home early from your working day! There is no weekend working or on-call expectation, but paid voluntary on-call over Christmas is available.
Package/Benefits Include – Field Service Engineer
- Salary of GBP30,000 – 45,000
- Company car – EV or hybrid
- Discretionary Bonus
- Phone – iPhone, tools, Laptop
- 33 days annual leave including Christmas, increasing to 38 days over the first 5 years
Experience Required – Field Service Engineer
- Previous electronic or electro-mechanical fault finding and repair experience.
- An electronic engineering qualification.
- Previous field-based experience.
- Someone seeking a long-term commitment.
- Strong customer service skills.
- An interest in working within the medical/clinical diagnostics field.
- Any experience with medical equipment would be beneficial (but NOT essential). Armed forces engineers are also of interest.
This is an excellent opportunity to join an organisation invested in the development and growth of their employees and possibly gain exposure to an ever-growing, stable medical industry!
What Happens Next?
Click “APPLY NOW” to begin your application. Should your CV be of interest, a CBSbutler representative will be in touch within 3 working days.
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Service Engineer - Medical Devices employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Medical Devices
✨Tip Number 1
Familiarize yourself with the specific medical devices and clinical diagnostics equipment mentioned in the job description. Understanding the technology and its applications will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous field service experience you have, especially if it involves electro-mechanical systems. Be ready to discuss specific challenges you've faced and how you resolved them.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully interacted with clients in past roles. This is crucial for a position that emphasizes excellent customer service.
✨Tip Number 4
Research the company’s training programs and express your enthusiasm for professional development during the interview. Showing that you're eager to learn and grow within the organization can make a positive impression.
We think you need these skills to ace Service Engineer - Medical Devices
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronic and electro-mechanical fault finding and repair. Emphasize any field-based experience and customer service skills, as these are crucial for the Service Engineer role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the medical devices field and your commitment to long-term employment. Mention specific experiences that demonstrate your problem-solving abilities and customer service excellence.
Highlight Relevant Qualifications: Clearly list your electronic engineering qualifications and any additional training or certifications related to medical equipment. This will help you stand out as a qualified candidate for the position.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working in the clinical diagnostics field and your interest in the company's commitment to employee development. This can make a positive impression on the hiring team.
How to prepare for a job interview at CBS Butler
✨Show Your Technical Skills
Be prepared to discuss your experience with electronic and electro-mechanical fault finding. Highlight specific examples where you've successfully repaired or serviced similar medical devices, as this will demonstrate your capability for the role.
✨Emphasize Customer Service Experience
Since excellent customer service is a key part of the job, share instances where you've gone above and beyond for clients. This could include resolving issues quickly or maintaining strong relationships with customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving in a practical and logical manner. You might be asked to walk through a scenario where you had to troubleshoot a complex issue, so think of a relevant example.
✨Express Long-Term Commitment
The company values long-term employees, so convey your interest in growing with the organization. Discuss your career goals and how they align with the opportunities for progression within the company.
