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For Companies At a Glance
- Tasks: Provide technical support and assist in daily operations across multiple accounts.
- Company: Dynamic company in Berkshire with a focus on service excellence.
- Benefits: Competitive salary up to £28K plus a comprehensive benefits package.
- Why this job: Join a supportive team and enhance your tech skills while making a difference.
- Qualifications: Experience in 1st Line support and knowledge of Windows servers required.
- Other info: Opportunity for SC security clearance sponsorship and career growth.
The predicted salary is between 22000 - 28000 £ per year.
My client is looking for a Service Desk Analyst to work across multiple accounts within a shared service. You will be providing technical support for all of the services in the business as well as assisting in day to day operations.
Key experience:
- Experience working in 1st Line or Service Desk support
- Windows servers
- Knowledge of MS Service Centre Support tool set (SCCM, SCOM, SCSM)
The successful candidate will be sponsored through SC security clearance for this role.
Service Desk Analyst employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Service Desk roles. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you’ve got experience with Windows servers or MS Service Centre tools, make sure to highlight that in conversations. Bring examples of how you’ve solved problems in the past to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in 1st Line support and any relevant technical skills, like working with Windows servers or MS Service Centre tools. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: Don’t forget to mention your technical know-how! If you've got experience with SCCM, SCOM, or SCSM, make sure to include that. We’re keen on candidates who can hit the ground running and support our services effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CBS Butler
✨Know Your Tech
Brush up on your technical knowledge, especially around Windows servers and the MS Service Centre Support tools like SCCM, SCOM, and SCSM. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles in 1st Line or Service Desk support. Think about challenges you faced and how you resolved them. This will help demonstrate your problem-solving skills and experience in a relatable way.
✨Understand the Role
Make sure you fully understand what a Service Desk Analyst does within a shared service environment. Research the company and its operations so you can ask insightful questions during the interview, showing your genuine interest.
✨Prepare for Security Clearance
Since the role involves SC security clearance, be ready to discuss your background and any potential issues that might arise. Familiarise yourself with the process and be honest about your history to build trust with the interviewer.
