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- Tasks: Lead innovative ITSM tooling projects and drive digital transformation in a dynamic team.
- Company: Join a leading IT and digital transformation organisation in the UK defence sector.
- Benefits: Enjoy a competitive salary, generous leave, and flexible benefits tailored to your needs.
- Why this job: Make a real impact on secure IT solutions while working with cutting-edge technologies.
- Qualifications: Extensive experience in ITSM tooling and a passion for innovative design.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
The predicted salary is between 78000 - 78000 £ per year.
Location: Basingstoke
Salary: £78,000 + £6k car allowance, 10% DV allowance and 15% Bonus. Total package up to £103,500.
Candidates must be willing and eligible to go through DV clearance for this role.
Job Summary: You will be working for a leading IT and digital transformation organisation operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions.
Responsibilities:
- As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers' Digital Transformation priorities.
- You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity.
- Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.
- You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity.
Your transferable skills and experience:
- Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow.
- Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (e.g. ITIL v4 certified).
- Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions.
- A working knowledge of general Information Technology Core infrastructure capabilities including: Windows Server technologies, Active Directory and Group Policies, SQL and SQL Server Clustering.
- General knowledge of Scripting, applications development and data manipulation techniques including: SQL Scripting, Powershell, JavaScript.
Your benefits:
- 26 Days annual leave plus public holidays (3 flexible).
- Pension - Double matching contributions of up to 10%.
- Life assurance.
- Companywide incentive plans.
- Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more).
- Perks at work - employee discounts.
- Employee assistance programme/virtual GP.
- Role dependent benefits: Private medical/company car or car allowance.
If you are interested in this role or wish to apply, please feel free to submit your CV.
Senior ITSM Tooling Architect employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Tooling Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since this role is in the defence sector. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Showcase your skills through practical examples. Be ready to discuss specific projects where you've designed or implemented ITSM solutions. Use metrics to highlight your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior ITSM Tooling Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior ITSM Tooling Architect role. Highlight your experience with ITSM/ITIL tools and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, showcasing your passion for ITSM tooling solutions and how you can contribute to our mission.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, especially those related to ITSM tooling, to demonstrate your impact and capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CBS Butler
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in the specific ITSM tools mentioned in the job description, like CA Service Desk Manager, BMC Remedy, and ServiceNow. Be ready to discuss your hands-on experience with these technologies and how you've customised them to meet business needs.
✨Showcase Your Agile Experience
Since this role involves working in an Agile team, be prepared to share examples of how you've successfully contributed to Agile projects. Highlight your understanding of Agile methodologies and how they can enhance ITSM delivery.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss complex ITSM challenges you've faced and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your innovative thinking.
✨Understand Security Requirements
Given the focus on secure environments, brush up on your knowledge of security protocols and best practices in ITSM. Be ready to explain how you’ve implemented secure solutions in past roles and how you would approach security in this position.
