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- Tasks: Provide 2nd line technical support and troubleshoot various technical issues.
- Company: Leading global provider of satellite communications and IT management solutions.
- Benefits: Competitive salary, shift allowance, annual bonus, and generous holiday entitlement.
- Why this job: Join a dynamic team and enhance your skills in a Secure Network Operations Centre.
- Qualifications: Technical support experience; CCNA or JNCIA preferred but not essential.
- Other info: Great opportunity for career growth and development in a fast-paced environment.
The predicted salary is between 27000 - 40000 £ per year.
Location: Poole
Salary: £27,000 - £40,000 per annum
Contact: Charlie Cameron
Published: 1 day ago
Start date: ASAP
My client is a leading Global independent provider of satellite communications and IT management solutions, delivering a service for their Global customer base across the complete technical portfolio.
Skills:
- To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure.
- Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards.
- Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
- To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate.
- Ideally CCNA OR JNCIA although not essential.
This is a great opportunity for those looking to take the next step in their career or develop experience working in a Secure Network Operations Centre (NOC).
Benefits:
- Shift Allowance
- Competitive Salary
- Annual bonus based on company and individual performance
- Pension matched up to 7.5%
- 25 holiday days per year, plus bank holidays
Technical Support Engineer in Poole employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Poole
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews like it's a big exam. Research the company, understand their tech stack, and be ready to discuss how your skills fit into their needs. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match the job description, like your technical support background and any specific technologies you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us at StudySmarter. Keep it concise but engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at CBS Butler
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to satellite communications and IT management solutions. Be prepared to discuss specific technologies like Ka/Ku/L Band, LTE, and RF analysis. Showing that you understand these concepts will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about times when you had to investigate routing or switching faults and how you resolved them. This will showcase your ability to handle the 2nd line support role effectively.
✨Familiarise Yourself with the Company
Research the company’s services and their global customer base. Understanding their complete technical portfolio will help you tailor your answers and show genuine interest in the role. It’s a great way to connect your skills to their needs.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for monitoring networks, or how they handle high usage alerts. This shows that you’re engaged and thinking critically about the role.
