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- Tasks: Provide top-notch support to customers of a major UK bank regarding their loan accounts.
- Company: Join CBS Butler, a dynamic team in Newcastle upon Tyne.
- Benefits: Earn £12-£15 per hour with potential for permanent role and career growth.
- Other info: Temporary position with a chance to transition to a permanent role.
- Why this job: Make a real difference by helping customers and enhancing their banking experience.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 12 - 15 £ per hour.
CBS Butler is seeking a Customer Services Advisor to join their team in Newcastle upon Tyne. The role involves providing high-quality support to customers of a Major UK High Street Bank regarding their loan accounts.
Responsibilities include:
- Delivering exceptional service
- Maintaining accurate records
- Collaborating with team members
The position is initially temporary for 6 months with a pay range of £12-£15 per hour, and there is an option to transition to a permanent role. Ideal candidates will possess strong communication skills and customer service experience.
Customer Services Advisor — On Site in Newcastle in Newcastle upon Tyne employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor — On Site in Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research CBS Butler and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their Customer Services Advisor role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees of CBS Butler on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can boost your chances of landing that Customer Services Advisor gig.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about the role. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Customer Services Advisor — On Site in Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can deliver exceptional service, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Advisor role. Share specific examples of how you've provided high-quality support in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and focus on what makes you a great candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the role. Let’s get started on this journey together!
How to prepare for a job interview at CBS Butler
✨Know the Company Inside Out
Before your interview, take some time to research CBS Butler and their client, the Major UK High Street Bank. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle customer inquiries and maintain high standards of service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or how you ensure accurate record-keeping. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.