At a Glance
- Tasks: Lead a team to deliver outstanding customer service in a fast-paced environment.
- Company: Dynamic recruitment firm based in Newcastle upon Tyne.
- Benefits: Contract role with potential for permanent placement and career growth.
- Other info: Join a vibrant team and thrive in a supportive work culture.
- Why this job: Make a real difference by coaching and developing a passionate team.
- Qualifications: Experience in people management and customer service, preferably in financial services.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment firm in Newcastle upon Tyne is seeking a passionate Customer Services Team Leader to join its team. In this role, you will lead a team, managing performance and driving excellent customer service within a fast-paced contact centre.
The ideal candidate will have experience in people management, coaching, and customer service, ideally in the financial services sector.
The position is contract-based for at least 6 months with opportunities for permanent placement.
Customer Service Team Lead - Coaching & Performance in Newcastle upon Tyne employer: CBS Butler
Join a dynamic recruitment firm in Newcastle upon Tyne, where we prioritise employee development and foster a collaborative work culture. As a Customer Service Team Lead, you will benefit from comprehensive coaching opportunities, a supportive environment, and the potential for permanent placement, making this an excellent choice for those seeking meaningful career growth in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead - Coaching & Performance in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service and financial services sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in the past. This will highlight your ability to lead and inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates like you taking the initiative!
We think you need these skills to ace Customer Service Team Lead - Coaching & Performance in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and leading a team to success.
Highlight Relevant Experience:Make sure to showcase your experience in people management and coaching. We’re looking for someone who can drive performance, so include specific examples of how you've done this in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’ve done your homework and are serious about the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at CBS Butler
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a contact centre environment. Brush up on your knowledge of performance management and coaching techniques, as these will be key topics during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing performance. Think about specific situations where you successfully coached team members or improved customer service outcomes, and be ready to discuss them.
✨Understand the Company Culture
Research the recruitment firm and its values. Knowing what they stand for will help you tailor your answers to align with their culture, showing that you’re not just a fit for the role but also for the team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about their coaching strategies or how they measure success in customer service. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
