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- Tasks: Lead a team of support technicians and manage IT training systems for armed forces.
- Company: Join a respected company at the forefront of technology, dedicated to its people.
- Benefits: Enjoy a competitive salary of £50,000 - £55,000 and opportunities for self-study and training.
- Why this job: Grow your IT knowledge and management skills while making a difference for our armed forces.
- Qualifications: Experience in 3rd line support and team leadership is essential.
- Other info: This is a permanent, on-site role based in Glasgow, Scotland.
The predicted salary is between 40000 - 77000 £ per year.
An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians that can support our customer in the delivery of training systems and the continuation of training for our armed forces personnel.
We are looking for a skilled 3rd line Support Engineer that has team lead experience to build a new team of 2nd/3rd line technicians. If you are looking to build your portfolio, this will be the ideal opportunity to grow your IT knowledge and management skills.
You would be expected to have good leadership & communication skills and be able to impart your knowledge to junior team members. To enable this, a good level of experience and understanding of IT support is required.
There are opportunities to skill up with self-study and training in some of our technologies that you will be expected to support.
Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region.
You will be working with remote teams based at other sites around the UK, and inter-team liaison and communication is an important aspect. This opportunity is a customer-facing role, liaising with the key customer.
IT Team Leader - 3rd line employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Team Leader - 3rd line
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in 3rd line support. Being knowledgeable about current trends will not only boost your confidence but also impress us during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. We value strong communication and team-building abilities, so be ready to discuss your approach to mentoring junior technicians.
✨Tip Number 3
Network with professionals in the IT field, especially those who have experience in 3rd line support or team leadership. Engaging with others can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare for customer-facing scenarios by thinking about how you would handle various situations. We want to see that you can effectively communicate with clients and resolve issues while maintaining a positive relationship.
We think you need these skills to ace IT Team Leader - 3rd line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and team leadership. Use specific examples that demonstrate your ability to manage a team and deliver results, especially in a customer-facing role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills and experiences, particularly those related to building and leading teams, as well as your commitment to supporting armed forces personnel.
Highlight Relevant Certifications: If you have any certifications related to IT support or team management, be sure to include them in your application. This can set you apart from other candidates and show your dedication to professional development.
Showcase Communication Skills: Since this role involves liaising with customers and remote teams, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated complex information to different audiences.
How to prepare for a job interview at CBS Butler
✨Showcase Your Leadership Skills
As a potential IT Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to mentor and develop junior technicians.
✨Understand the Technical Requirements
Familiarise yourself with the specific technologies and systems mentioned in the job description. Be ready to discuss your technical expertise and how it aligns with the needs of the role, especially in 3rd line support.
✨Emphasise Communication Skills
Since this role involves liaising with customers and remote teams, highlight your communication skills. Prepare to discuss how you ensure clear and effective communication within your team and with external stakeholders.
✨Express Your Commitment to Continuous Learning
The company values growth and self-study. Share your enthusiasm for ongoing professional development and any relevant training or certifications you are pursuing or plan to pursue in the future.
