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- Tasks: Join our team as a 3rd Line SD-WAN Engineer, providing technical support and network monitoring.
- Company: Work with a leading IT systems integrator in the UK defence sector.
- Benefits: Enjoy a competitive salary, on-call shift allowance, and opportunities for career growth.
- Why this job: Be part of a collaborative environment that values your skills and invests in your future.
- Qualifications: Experience in 3rd NOC support, knowledge of networking technologies, and familiarity with SD-WAN solutions preferred.
- Other info: Willingness to undergo security clearance is required; apply even if you don't meet all qualifications!
The predicted salary is between 40000 - 52000 £ per year.
Location: Birmingham
Salary: £50 - £53k plus £5k on call shift allowance
Candidates must be willing to go through SC and NPVV3 security clearance for this role. This role has a 1 in 4 weeks on call rota.
I am looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) for a client of mine who are a leading IT systems integrator operating within the UK defence sector to work collaboratively across their SD-WAN shared service.
Your role will involve:
- Direct technical support for services in the SD-WAN team as part of the 3rd Line Team
- Assisting in the day-to-day operations and duties of the SD-WAN Service
- Network Monitoring & Event management via Orchestrator tools
- Detailed investigation and Diagnostics
- Creating workarounds, solutions, and mitigations for identified issues
- Identifying issues requiring more detailed and in-depth analysis and escalating to product manufacture
- The reception of escalated customer fault reports and technical enquiries
- Analysis, investigation, and production of support solutions relating to the deployed equipment or service
- Performing remote diagnostic tests where applicable to aid primary fault rectification
- Ensuring all work performed complies with the Company's quality requirements and ISO9000
- Pre 'configured' equipment for customer installation
- Implementing Approved Configuration Changes
- Assisting in Collation of Performance & Availability Data
- Testing and development within the Pre-Production environment and rollout to the Production environment
Your experience:
- Experience working in a 3rd NOC support group
- Networking SME
- Ideally have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
- Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable
- Ideally have been in a support role in a WAN environment, i.e., has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva)
Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career.
If you are interested in this role or wish to apply, please feel free to reply to this advert or call me.
Many thanks,
27408 - SD - WAN 3rd Line Network Engineer employer: CBS Butler
Contact Detail:
CBS Butler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 27408 - SD - WAN 3rd Line Network Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Viptela and Juniper Routers. Having hands-on experience or even lab practice with these tools can set you apart during the interview process.
✨Tip Number 2
Network monitoring and event management are key aspects of this role. Brush up on your skills with Orchestrator tools and be prepared to discuss your experience in diagnosing and resolving network issues effectively.
✨Tip Number 3
Since this position involves working within the UK defence sector, understanding security clearance processes is crucial. Be ready to discuss your willingness to undergo SC and NPVV3 security clearance, as this shows your commitment to the role.
✨Tip Number 4
Prepare for questions about your experience in a 3rd NOC support group. Think of specific examples where you've successfully handled escalated customer fault reports and how you approached problem-solving in a WAN environment.
We think you need these skills to ace 27408 - SD - WAN 3rd Line Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line support, particularly with SD-WAN technologies like Cisco Viptela and Juniper Routers. Use specific examples to demonstrate your expertise in network monitoring and diagnostics.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your problem-solving skills and experience in a WAN environment, and express your enthusiasm for working in the UK defence sector.
Highlight Security Clearance Readiness: Since the role requires SC and NPVV3 security clearance, mention any previous experience you have with security protocols or your willingness to undergo the necessary checks. This shows your commitment to meeting the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at CBS Butler
✨Know Your SD-WAN Inside Out
Make sure you have a solid understanding of SD-WAN technologies, especially Cisco Viptela and Juniper Routers. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you've diagnosed and resolved network issues, particularly in a 3rd Line support context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Security Clearances
Since this role requires SC and NPVV3 security clearance, be ready to discuss your understanding of these processes. If you have prior experience with security clearances, mention it, as it shows your readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's SD-WAN operations and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
