At a Glance
- Tasks: Lead the Front Desk team to ensure exceptional guest experiences and smooth operations.
- Company: Join the vibrant Coventry Building Society Arena, a top UK venue with diverse events.
- Benefits: Enjoy competitive pay, personal development, discounted stays, and 28+ days holiday.
- Other info: Opportunities for growth and a supportive work environment await you!
- Why this job: Be part of a dynamic team creating unforgettable memories for guests every day.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 23365 - 28557 £ per year.
About us
The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting‑edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star‑studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.
As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.
Our vision is to be the UK leading multipurpose venue which offers endless possibilities. Our purpose is to deliver the best times for our Business, Entertainment, Sports and People. At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values: Own it, Be relevant, Think without limits.
OVERVIEW
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Grow your Career. Personal Development programmes designed to support you at every step of your career.
- A chance to make a difference through our Corporate Responsibility programmes.
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
- High street discounts: with Perks at Work.
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
- Free Parking.
What will I be doing?
As a Reception Supervisor, you are responsible for ensuring efficient operations of the Front Desk to deliver an excellent Guest and Member experience. A Reception Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Ensure efficient operation of Front Desk.
- Control the flow of customers.
- Ensure reception are staffed according to business levels.
- Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality.
- Maximise sales revenue through up-selling and marketing programmes.
- Manage guest requests in a timely and efficient manner.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Fill in as Manager on site in absence of FOH Manager.
- Review Hilton Honors Enrolments and help coordinate training/SOP’s with FOH Manager.
What are we looking for?
A Reception Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel/leisure/retail sector.
- Excellent supervisory skills.
- Excellent interpersonal, communication, and delegation skills.
- Flexibility to respond quickly and positively to a range of work situations.
- Calm and organised.
- Committed to delivering high levels of customer service.
- Interest in developing others to be part of a winning team.
- Excellent grooming standards.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience as a Duty Manager.
- Previous experience at Supervisory level.
- PEP POS Software Experience.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
That’s why at Hilton Employee Welfare Employee Assistance Program (EAP) – Our EAP is provided by Zurich Group Life and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.
24 Hour GP – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.
Hotel Reception Team Leader - PERM employer: CBS Arena
Coventry Building Society Arena is an exceptional employer, offering a dynamic work environment where safety and customer experience are paramount. With a strong commitment to employee welfare, including access to a 24-hour GP service and an Employee Assistance Program, the Arena fosters a culture of support and continuous improvement. Employees benefit from opportunities for professional growth and development while being part of a vibrant team that plays a crucial role in delivering unforgettable events in the heart of Coventry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Team Leader - PERM
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CBS Arena. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CBS Arena
Don't be shy about reaching out to CBS Arena directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Reception Team Leader - PERM
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CBS Arena and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CBS Arena
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
