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For Companies At a Glance
- Tasks: Be the face of CBRE, delivering exceptional customer service and coordinating office operations.
- Company: Join CBRE, a leader in global workplace solutions with a dynamic team culture.
- Benefits: Part-time role with flexible hours, great experience, and potential for overtime.
- Why this job: Gain valuable skills in customer service and facilities management while working in a vibrant environment.
- Qualifications: Strong IT skills, excellent communication, and a customer-focused attitude are essential.
- Other info: Opportunity to collaborate with diverse teams and enhance your professional growth.
The predicted salary is between 13000 - 16000 £ per year.
Overview
Join to apply for the Workplace Experience Receptionist role at CBRE.
Location: Cambridge, England, United Kingdom
CBRE Global Workplace Solutions is recruiting a Receptionist/Facilities Co-ordinator to work part time, two days per week (Monday and Thursday). You will be based at Granta Park, Cambridge, and will work Mondays and Thursdays.
The successful candidate will be the face of CBRE and Syngenta for the day-to-day operations of the office, ensuring an exceptional customer service experience whilst also being the point of contact for the site key stakeholders. You will need to collaborate with the client, Syngenta employees, contractors and be part of the wider CBRE Commercial Offices Team. You will work closely with the other CBRE colleague who works on the other three days of the week to ensure effective communication and teamwork. It is essential that all tasks are completed efficiently and to the best of your ability.
Responsibilities
- Be the first point of contact for the Key Stakeholders and take ownership of the FM services delivered on site.
- Ensure Exceptional Customer Service Experience, including helping Syngenta colleagues organise events & participate in them.
- Be the point of contact for all visitors and contractors. Work closely with the FM Helpdesk, Planner and Senior Facilities Manager ensuring all contractor visits are co-ordinated and planned.
- Supervising the office cleaner’s task completion/standard of cleanliness.
- Post/goods in
- Manage the relationship and issue reporting and resolution with the landlord Facilities team.
- Use of CBRE Technology to monitor and report compliance (MyVantage, MyWork, E-logbooks, Harbour etc.)
- Oversee and support on all statutory maintenance records and service sheets being available, accurate and filed for audit purposes.
- Promote QHSE and adhere to all CBRE policies.
- Manage & control the Permit to Work Systems, ensuring effective and fully compliant use at all times.
- Review Specialist Service Providers risk assessments and method statements.
- Ensure that all work areas are left in a clean and tidy condition during work and that minimal disruption to the client is maintained.
- Complete Syngenta and CBRE site inductions for staff and contractors.
- Assist with ensuring Authority to Work (ATW) are issued.
- Ensure at least two observations per month are logged.
- Assist with conducting Contractor Review (OP63).
- Assist with conducting site reviews including site Inspections (OP61).
- Sub-Contractor logbook management- ensuring all documentation is current and up to date.
- Support with audit management (Internal & External).
- Assist and enhance service delivery through best practice and the effective use of site systems and equipment.
- Occasional opportunities for overtime, to cover colleague sharing the job role.
- In addition to the above-mentioned tasks, other activities and responsibilities that may be individually defined.
Qualifications
- Very good IT skills including MS Office, data bases, PowerPoint and Excel.
- Very good level of written and verbal communication skills.
- Ability to prioritise workload to effectively meet deadlines.
- Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
- Assist and enhance service delivery through best practice and effective use of site systems and equipment.
- Ability to comprehend and interpret instructions, short correspondence, memos and ask clarifying questions to ensure understanding.
- Ability to respond to common inquiries or complaints from the client, co-workers and/or Syngenta employees.
- Ability to work on own initiative as well as part of an integrated site team.
- Previous experience working in a similar building environment/business.
- Demonstrates integrity – acts consistent with what he/she says and believes in line with ethical standards.
- Effective communication with the client, peers, and management team. Monitor third party contracts, ensuring value for money and innovative service provided.
- Prioritise workload to maintain Syngenta operating environment.
- Experience working in a similar building environment/business.
- Customer service oriented attitude.
- Awareness of workplace Health and Safety.
Application Process
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been shortlisted for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
About CBRE Global Workplace Solutions
As one of CBRE\’s core global businesses, Global Workplace Solutions provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
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Workplace Experience Receptionist employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out CBRE's social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Workplace Experience Receptionist, you'll be the face of CBRE. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge during the interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Workplace Experience Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer interaction.
Tailor Your Application: Make sure to customise your application for the Workplace Experience Receptionist role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at CBRE
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Receptionist. Familiarise yourself with CBRE's values and how they align with providing exceptional customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
As the first point of contact, effective communication is key. Prepare examples of how you've successfully handled inquiries or complaints in the past. Practising clear and concise responses will show that you're ready to represent CBRE and Syngenta professionally.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work both independently and as part of a team. Share experiences where you've collaborated with others to achieve a common goal, especially in a facilities management context. This will reassure them that you can work well with the existing team at CBRE.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
