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- Tasks: Manage workplace experience and support events in a dynamic tech environment.
- Company: Join a global technology business making waves in London.
- Benefits: Work 2 days a week with competitive pay and a vibrant office culture.
- Why this job: Perfect for creative self-starters who love social media and enhancing workplace culture.
- Qualifications: Experience in fast-paced settings, strong organizational skills, and proficiency in Google Suite required.
- Other info: This is a maternity cover role until July, ideal for those seeking flexible work.
The predicted salary is between 40000 - 50000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board. Workplace Experience Manager (Hospitality) The purpose of the role is: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in London. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Key Tasks: Facilities Oversight of office spaces as well as users\’ journey and experience across the building Working closely with client On Site Solutions (OSS) senior stakeholders Point of escalation for operational issues across campus both UK and rest of EMEA Manage/ support implementation of agreed initiatives to ensure that the goal is achieved to specification, timescale, and budget Support teams in the management of Hospitality vendors across EMEA using KPIs and industry knowledge Support new site transitions including onboarding of hospitality vendors where needed Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in alignment with client expectations Develop and manage client On Site Solutions (OSS) service delivery, maintaining operational and commercial compliance in accordance with client and CBRE expectations Continually seek to improve client satisfaction, demonstrated through approved key performance indicators and maintaining current performance levels in an ever-changing business environment Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy Closely work across all client On Site Solutions (OSS) service lines in a collaborative manner Provide problem solving solutions to client team Create and maintain strong and positive relationships across all client On Site Solutions (OSS) service lines Support to EMEA sites as needed Raise, review and approval of permits Building Users\’ Experience & Engagement Communication across all building\’s users and senior on-floor stakeholders on all client On Site Solutions (OSS) activities taking place that have a business impact Users\’ engagement and support across all divisional spaces To actively support and facilitate divisional initiatives as needed and requested Point of escalation for the building\’s occupants with any client On Site Solutions (OSS) operational queries/issues (PTC, London) Vendors & Contractors Management Vendors support from a client On Site Solutions (OSS) perspective of ad hoc services available in clients site Facilitating/ managing vendors// contractors\’ access to PTC Client One Site Solutions (OSS) support for ad hoc requests Management of vendors/ contractors (and budgets) in line with client service delivery expectations Oversee outputs from vendor working to improve and manage the end-to-end process, agree formal service levels, review the Visitor journey / experience Events & VIP Visits Management of requests for FM service delivery for events taking place in PTC Encourage collaboration and cooperation across all vendors/ teams Coordinating necessary FM & Engineering activities with CBRE operational/ management teams to ensure effective \’joined up\’ delivery of services Requesting quotes, managing, and gaining approvals for ad hoc FM and Engineering services that entail costs Raising FM POs according to costs occurred and tracking to budget Closely work with hospitality and events teams to resolve any operational FM/ Engineering issues across conference centre and hospitality spaces Collaborating with hospitality/ events team on building new processes and procedures spanning across all vendors/ spaces Workplace Strategies & Team Management Actively driving projects from inception to final delivery ensuring an experience project is delivered to its full potential Managing the team\’s budget and working with the finance team to ensure compliance and saving opportunities Identify gaps and implementation of new procedures/ protocols across spaces Oversight and point of escalation for any divisional workspace query or issues arising within these spaces Provide support and facilitate Real Estate ad hoc requests across workspaces Leadership and management of the of the CBRE One Site Solutions (OSS) team Essential Education Degree level or equivalent Basic H&S training Skills Strong Customer Service background with previous experience in 4/5 star Hospitality/FM industry Passionate about customer service and keen to develop FM knowledge Firm understanding of delivering exceptional customer service Diplomacy in a demanding, fast-moving customer focused environment Ability to interact successfully at all levels of seniority within client account/the firm Excellent communication skills Excellent Microsoft Office skills i.e. Excel and Powerpoint Experience in managing budgets Proactive, self-motivated energy with a positive can-do attitude and friendly demeanour Flexible, team orientated and good organizer Proficiency to follow up on multiple issues/queries simultaneously Good Health and Safety knowledge EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. ABOUT CBRE CBRE is the world\’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company\’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. #J-18808-Ljbffr
Workplace Experience Manager employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarize yourself with the latest trends in workplace experience and hybrid workspaces. This knowledge will not only help you stand out during discussions but also show that you're proactive and engaged with the industry.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in managing workplace environments. Attend relevant events or webinars to connect with others and gain insights that could be beneficial for your role.
✨Tip Number 3
Showcase your organizational skills by preparing a mock project plan for a workplace event or initiative. This will demonstrate your ability to manage multiple tasks and prioritize effectively, which is crucial for this role.
✨Tip Number 4
Since social media plays a role in this position, consider creating a portfolio of your past experiences or ideas related to workplace culture and events. This can serve as a conversation starter and highlight your creativity during the interview.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced environments and showcases your strong organizational and time management skills. Use specific examples that demonstrate your ability to manage multiple projects simultaneously.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proficiency in Google Suite and your experience with managing office budgets and supplier relationships. Show how your creativity and attention to detail will contribute to the workplace experience.
Showcase Your Personality: Since the job emphasizes a high energy level and creativity, let your personality shine through in your application. Use a friendly tone and include any relevant experiences that reflect your spontaneous self-starter attitude and love for social media.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no typos or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at CBRE
✨Show Your Organizational Skills
Since the role requires strong organizational and time management skills, be prepared to discuss specific examples of how you've successfully managed multiple projects in a fast-paced environment. Highlight your ability to prioritize tasks effectively.
✨Demonstrate Your Creativity
The job calls for high energy and creativity. Think of innovative ideas you've implemented in previous roles, especially related to workplace experience or team-building activities. Share these during the interview to showcase your creative thinking.
✨Familiarize Yourself with Google Suite
Proficiency in Google Suite is essential for this position. Make sure you are comfortable discussing your experience with Sheets, Docs, and Slides. You might even want to prepare a quick example of how you've used these tools to enhance productivity.
✨Engage with Company Culture
As a Workplace Experience Manager, you'll play a key role in maintaining and enhancing company culture. Be ready to talk about your understanding of the company's values and how you can contribute to a positive workplace environment, especially through events and team-building activities.
