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For Companies At a Glance
- Tasks: Lead a team to enhance workplace experience and employee well-being.
- Company: Join CBRE GWS, a leader in integrated real estate solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on workplace culture and employee satisfaction.
- Qualifications: Experience in management and customer service is preferred.
- Other info: Be part of a diverse team focused on innovation and excellence.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
JOB SUMMARY
The Workplace Experience Manager manages employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
The Experience team members you would manage are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objectives.
DUTIES & RESPONSIBILITIES
- Drives consistent, quality service through supervision of other Host employees and third parties supporting multiple Workplace Experience Services.
- Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Workplace Coaching & Onboarding, Food Services, Parking & Commute, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture Management, Space Reset, Workplace Onboarding.
- Manages the effective implementation of Health, Safety, Security & Environmental policies, and procedures to minimize the risk exposure to the Client.
- Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk systems and processes.
- Manages a team; provides direction on employee management (e.g., recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.
- Owns the site operating budget and makes recommendations on annual budgets. Adheres to approved budget.
- Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.
- Manages Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering.
- Oversees vendor relationships that provide services and goods. Accountable for ensuring all vendors used have current proof of insurance and contractual documentation in place, per requirements.
- Manages accuracy, production, quality, and retention of program materials, which may include administration of client-specific SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
- Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.
- Ensures safety standards are met by those delivering workplace experience services, whether company employees or third-party service providers.
- Assists in the completion of the office Business Continuity plan.
- Contract ownership, sourcing, and on-boarding of vendors in specified region.
- Relationship owner between onsite Business Unit leads, ensuring services are tailored to business needs.
- Performs other duties as assigned.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
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Workplace Experience Manager employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarize yourself with the latest trends in workplace experience management. Understanding how technology can enhance employee engagement and productivity will set you apart as a candidate who is forward-thinking and innovative.
✨Tip Number 2
Network with professionals in the field of workplace experience. Attend industry events or join relevant online communities to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to motivate and guide others will resonate well with our focus on team dynamics and cultural advocacy.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission of enhancing employee well-being and productivity will demonstrate your genuine interest in the role and our organization.
We think you need these skills to ace Workplace Experience Manager
How to prepare for a job interview at CBRE
✨Understand the Role
Make sure you have a clear understanding of the Workplace Experience Manager role. Familiarize yourself with the key responsibilities, such as managing a team of Hosts and ensuring quality service delivery. This will help you articulate how your experience aligns with the job requirements.
✨Showcase Leadership Skills
Prepare to discuss your leadership style and experiences. Highlight specific examples where you've successfully managed teams, resolved conflicts, or improved processes. This is crucial since the role involves directing a team and ensuring operational effectiveness.
✨Emphasize Customer Service Experience
Since the position focuses on providing world-class customer service, be ready to share your experiences in delivering exceptional service. Discuss how you’ve handled challenging situations and maintained high standards in previous roles.
✨Familiarize Yourself with Health and Safety Policies
Understanding health, safety, and environmental policies is essential for this role. Be prepared to discuss how you have implemented or adhered to such policies in past positions, as well as your approach to minimizing risk exposure.
