Workplace Experience Manager

Workplace Experience Manager

Job ID: 213349

Posted: 27-Mar-2025

Role type: Full-time

Areas of Interest: Engineering/Maintenance

Location(s): London – England – United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in Heathrow. The individual will be the point of contact to the Client and Customers in supporting & driving the workplace agenda. The individual must have exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can collaborate and champion change throughout the implementation cycle and journey of workplace modernisation.

Role Summary:

• Liaise with building stakeholders and business contacts in driving the Workplace modernisation strategy – not limited to but including various methods such as forums, daily floor walks, comms meetings, innovation sessions, being key contact.
• Manage and coordinate the making of initiatives working with onsite teams to promote and to create a forward plan.
• With the support of the team’s Event Planner, manage/oversee all Events activities on site ensuring a seamless end-to-end delivery.
• Support the delivery of the One Team ethos.
• Develop and nurture business relationships with all stakeholders across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy.
• Support the Workplace team with delivering individual building or site-wide projects and initiatives.
• Support the Account Manager in driving consistency and standards across the site.
• Act as a key point of contact for all customer enquiries and direct out to all required points of ownership.
• Work collaboratively with customers.
• Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor.
• Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
• Manage team to ensure they deliver with the same customer focus and dedication.
• Proactively work with the site team and customer to ensure innovation and continuous improvement is at the front of our delivery.
• Accountable for all soft services delivery on the contract including contractor delivery, reporting, meetings, HSE, compliance, and auditing (internal and external).

Experience Required:

• Previous experience of Workplace Experience/Building Services in a Corporate environment.
• Previous experience in organising, managing events and large meetings.
• Computer literate in MS Office Applications.
• Always set high standards for themselves and others.
• Can inspire others and support new ideas and initiatives.
• Can adapt to changing demands and deadlines.
• Good understanding of the customers’ needs and takes pride in the service delivered to our customers and our customers’ customers.
• Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise, and confident manner.
• Excellent spoken and written communication skills and the ability to communicate in an effective manner.
• Ability to think strategically and independently.

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