Workplace Experience Ambassador

Workplace Experience Ambassador

Job ID

230611

Posted

08-Aug-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

London – England – United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Work Services Ambassador to join our team in London on a permanent basis.

This role provides a professional, engaging and interactive first point of contact for the building occupants with any operational queries/issues they may have. The role also provides an interface between clients and vendors, providing focus on key areas to ensure that a five star standard is maintained at all times, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them.

This position will:

•Develop and maintain client facing relationship.

•Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout Plumtree Court.

•Ensure bespoke service delivery of all Front of House facilities services throughout the campus.

•Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery.

•Perform duties to maintain the GS /GWS standards whilst delivering a high level of personal client engagement.

•Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are ‘fit for business’.

Key Accountabilities & Deliverables:

Issue prevention and resolution:

•Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk

•Maintain ownership and proactively manage all issues in conjunction with the wider FM team

•Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner

•Ensure all work orders are responded to quickly and efficiently within agreed SLAs

•Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and GWS management (managing client expectations)

Vendor management/one team approach:

•Be at the forefront of the customer relationship; provide a positive, professional and seamless link between the various supply partners/vendors supporting Plumtree Court

•Ensure that all Vendors provide and maintain the required service levels at all times, providing guidance and support as required

•Develop and facilitate working relationships with other onsite vendors, ensuring their service delivery and follow up receive primary focus in Front of House areas and critical systems

•Ownership of assigned floor to include leading daily team huddle at start of shift, briefing all on-floor service lines and vendors with events, key visits, issues, BOH activities etc

•Provide oversight for hospitality areas, such as pantries and ‘Grab & Go’ areas, coordinating closely with hospitality vendor

•Co-ordinate Late Meal Programme, where appropriate, through utilizing divisional relationships to understand staff working hours and requirements

Key divisional admin engagement/on-floor presence:

•Maintain regular contact with on-floor client contacts and building occupants, developing business relationships and monitoring customer perception and satisfaction to feed back to WPM

•Continually review and improve customer service to feed back to Senior Workplace Ambassador – through a feedback system (TBC)

•Develop working relationship with vendor to promote Workplace Ambassador service via Front of House noticeboard (entry to floors, pantries, restaurant TV screen) with contact details

Health and Safety:

•Ensure all staff maintains safe working practices through implementation of company and client Health & Safety Standards

•On-floor support for BCP and emergency situations

•Give floor inductions (to include health and safety) for new starters, working closely with HCM/floor admins when on-boarding

•Report hazards and safety observations through CBRE myHSE system in a timely fashion

•Work closely with health and safety vendor to conduct regular inspections

•High profile areas:

•Provide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained

•Focus on Executive Office (details to be defined)

•Assist with visitor management, including coordinating key client visits end to end, meeting and escorting where appropriate

•Check local Vending Areas to ensure adequate visitor cups are available – liaise with Vending Team

Client spaces:

•Ensure that all areas are ‘fit for business’, both functionally and aesthetically

•As appropriate, reserve bookable spaces for divisions in flexi-desking environment (details TBC)

•Facilitate usage of non-bookable rooms, including inspections to ensuring that the room is ‘fit for business’, ready for the next client (liaise with other vendors to ensure room is fit for purpose)

•Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events around the Kitchen Table Area

Experience Required:

•Strong Customer Service background with previous experience in 4 / 5-star Hospitality services industry desirable

•FM experience (minimum 1 year experience)

•Health and Safety Knowledge (IOSH/ NEBOSH preferred)

•Enthusiastic about customer service and keen to develop FM knowledge.

•Firm understanding of delivering exceptional customer service.

•Acute eye for detail and service standards with excellent communication and influence skills (written and verbal)

•Diplomacy in a demanding, fast-moving client-driven environment

•Ability to interact successfully at all levels of seniority within GS/the firm.

•Excellent communication skills

•Smart and well always presented.

•Initiative-taking, positive energy with a can-do attitude and friendly demeanor

•Flexible, collaborative, and good organizer.

•Proficiency to follow up on multiple issues/queries simultaneously.

•Good Health and Safety knowledge

•Possesses a good command of the English language.

About CBRE Global Workplace Solutions:

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at

Application Process:

Your application will be reviewed by our Talent Acquisition Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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