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- Tasks: Manage commercial properties, ensuring compliance and client satisfaction through inspections and reports.
- Company: Join CBRE, the world's largest commercial real estate services firm with a global presence.
- Benefits: Enjoy hybrid working, continuous learning opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values diverse perspectives and fosters professional growth.
- Qualifications: RICS qualification preferred; strong interpersonal skills and attention to detail are essential.
- Other info: We welcome applicants from all backgrounds, even if you don't meet every requirement.
The predicted salary is between 43200 - 72000 £ per year.
This position is full time, permanent with hybrid working based at Henrietta House, London.
Role Purpose
Managing your own workload to deliver all property management activity, as listed in the key responsibilities below. This is a commercial property management role, reporting to an Associate Director and the client’s senior leadership team.
Key Responsibilities
- Manage the transition of clients/properties in and out of CBRE management
- Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
- Carry out property inspections
- Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
- Taking the appropriate action in response to any legal notice received in relation to a managed property
- Preparing data for client meetings in conjunction with their line manager
- Attending client meetings, ensure recording of minutes and carrying out of actions arising
- Ensure rent demands are raised accurately and on time
- Ensure credit control targets are met for rent and service charge collections
- Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
- Ensure all tenant application fee invoices are raised and paid promptly
- Review and obtain approval of service charge budgets, alongside on-site facilities teams
- Review service charge cash flows and budgets monthly/quarterly subject to client requirements
- Approve service charge year-end reconciliations in accordance with RICS guidelines / client instruction
- Identify and progress opportunities for cross-selling activities
- Arrange and attend occupier meetings and occupier liaison meetings on a regular basis
- Ensure recording of minutes of occupier meetings are completed within 5 working days and carrying out all actions arising
- Take appropriate action for all forthcoming diary / lease events
- Identify opportunities for providing additional services to clients and put proposals to line manager
- Review tenant applications and prepare client recommendations for approval by line manager
- Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
- Explore opportunities for new business generation and be an effective presenter
Person Specification/Requirements
- Preferably RICS qualified
- Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
- Able to build and maintain colleague and client relationships
- Understand and grow knowledge of a client’s investment objectives
- Able to recognise opportunities for selling additional services to clients
- Able to build and maintain tenant / customer relationships
- Understand the principles of lease structure and be able to read and understand a lease
- Understand the principles of turnover rent and able to read and understand turnover rent clauses
- Be able to apply legal principles of tenant applications for consent and the processes to be followed
- Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
- Understand VAT, banking and credit control methods
- Understand and apply all CBRE procedures relating to work activities
- Able to use IT software such as Word, Excel and other databases
- Understand and use industry / CBRE specific IT applications
- Able to contribute to team and department business plans
- Able to work as part of a team, supporting other team members and recognising the work of others
- Build and maintain relationships with other parts of the wider CBRE service lines
- Excellent interpersonal skills
- Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
- Maintains a positive attitude towards routine tasks and workload
- Accurate and exceptional attention to detail
- Pro-active and enjoys working autonomously and as part of a wider team
- Confident and assertive where required
- Sociable and outgoing
- Flexible approach to work
- Understands and appreciates the importance of using discretion
Working at CBRE
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills.
To discover more about what it’s like to work at CBRE, visit Life at CBRE
About CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations
Senior Surveyor (Commercial Property Management) employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Surveyor (Commercial Property Management)
✨Tip Number 1
Familiarise yourself with the latest property management legislation and compliance requirements. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the commercial property sector, especially those who work at CBRE or similar firms. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and property inspections in the past. Highlighting your experience in these areas can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work autonomously as well as part of a team. Be ready to provide examples of how you've balanced individual responsibilities with collaborative projects, as this is crucial for the role.
We think you need these skills to ace Senior Surveyor (Commercial Property Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial property management. Focus on your ability to manage client relationships, compliance issues, and property inspections, as these are key responsibilities for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your understanding of property management and your ability to meet the requirements outlined in the job description.
Highlight Relevant Qualifications: If you are RICS qualified or have other relevant certifications, make sure to prominently feature these in your application. This will show that you meet the professional standards expected for the role.
Showcase Your Soft Skills: The job requires excellent interpersonal skills and the ability to build relationships. Use examples from your past work to illustrate how you've successfully collaborated with clients and colleagues, and how you handle challenges in a team environment.
How to prepare for a job interview at CBRE
✨Know Your Legislation
Make sure you're up to date with the latest property management legislation. This role requires a solid understanding of compliance, so being able to discuss relevant laws and how they apply to property management will impress your interviewers.
✨Demonstrate Client Relationship Skills
Since this position involves managing client relationships, be prepared to share examples of how you've successfully built and maintained these in the past. Highlight your interpersonal skills and any specific strategies you've used to enhance client satisfaction.
✨Showcase Your Attention to Detail
Attention to detail is crucial in property management. Be ready to discuss how you ensure accuracy in tasks like preparing client reports or handling insurance valuations. Providing concrete examples will help illustrate your meticulous nature.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as dealing with non-compliance issues or managing tenant applications, and prepare your responses accordingly.
