Quality, Risk & Compliance Manager

Business Sector: Data Centre Solutions

Location: London, UK

COMPANY PROFILE

CBRE Data Centre Solutions (DCS) delivers fully integrated real estate, facilities and technology solutions for data centre owners, occupiers, and investors across the globe. As a dedicated business line within CBRE, DCS is dedicated to solving complex challenges within every stage of the data centre lifecycle. Whether you are looking to develop, build, buy, sell, or manage and modernise one data centre or an entire portfolio, DCS can help your priorities succeed with certainty. CBRE Data Centre Solutions (DCS) is part of the Global Workplace Solutions division, which provides integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to Client and its clients. We encourage new ways of working, driving innovation, whilst always living to our RISE values.

The role - Quality, Risk & Compliance Manager

Risk and compliance officers are responsible for ensuring an organisation adheres to government regulations. As a Senior Level Manager, you will ensure CBRE complies with outside regulatory requirements, internal policies and Client requirements. In short, you are responsible for making sure that CBRE DCS plays by the rules, alongside supporting client decisions ensuring subject matter expertise within the industry. This is a hybrid role, with travel as relevant to achieving key responsibilities.

Key responsibilities are as follows:

• Provide Data Centre operational direction/leadership at the account level to advance the current risk and compliance offering on the Client Account.
• Develop relevant quality, health, safety & environmental (QHSE) information and circulate across CBRE and ensure that procedures are reviewed periodically and amended where necessary.
• Undertake site audits against the CBRE master service agreement to ensure compliance with agreed KPIs and SLAs, develop action plans to ensure consistency across Client account and campus teams.
• Develop standardization of CBRE documentation platform (client) to ensure document strategy aligns with client expansion and expectation.
• Develop documentation control procedures ensuring compliance with relevant ISO implemented across the Account.
• Provide Risk and compliance leadership to the account localized campus teams.
• Interface with the Client Compliance team, ensuring strong relationships whilst working together to a common goal.
• Ensure QHSE and contractual compliance for CBRE and 3rd Party Data Centre operations.
• Advise teams of indirect employees, influencing business outcomes for the Data Centre service offering.
• Actively participate in Engineering Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis to support and drive Risk and Compliance excellence.
• Provide Data Centre solutions and new business transition support.
• Act as subject matter expert and single point of contact for Risk and Compliance, account direction whilst providing metrics, analytics and reports.
• Consult with clients and account leadership with all aspects of Data Centre operations.
• Lead, through Account/Campus audits on the development of Risk and Compliance strategies across the Client portfolio, including both client and CBRE internal audits.
• Drive high-quality Incident Management reporting, looking at all data and information to deliver Root Cause Analysis and Lessons Learned.

Skills, Knowledge and Experience:

• IT literate in MS Office and systems management software.
• Able to coordinate and manage multiple works, end-to-end across a diverse and complex site.
• The successful candidate must understand the regulatory landscape, possess industry knowledge, and have the ability to assess risks, solve problems, interpret data, and communicate effectively.
• Ability to review Incident reports and drive quality Root Cause Analysis to ensure Lessons Learned are embedded within the site Operation teams.
• Strong quantitative and technical skills.

Person Specification:

• Remain calm under pressure.
• Confident in making decisions and following up with action, achieving objectives by motivating and working through others.
• Continuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experience.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.