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- Tasks: Provide top-notch customer service and support as a Helpdesk Associate.
- Company: Join CBRE, a global leader in facilities and real estate management.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: No prior experience needed; just bring your organisational skills and a positive attitude.
- Other info: This is an entry-level position perfect for students looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Helpdesk Associate Support role at CBRE
Join to apply for the Helpdesk Associate Support role at CBRE
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St Albans – England – United Kingdom of Great Britain and Northern Ireland
Job Title: Helpdesk Coordinator
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Quality
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
People & Development
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.
Contract
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.
Finance
- Understand procedures and processes and operate them to the required standard.
Examples Of These Are
- Obtaining supplier quotes and uploading onto the internal system for client approval.
- Arranging agency cover & submitting hours on portal.
- Updating the CBRE Performance Portal as and when required.
Person Specification
- Organised – Works in a structured way. Thinks ahead to prioritise workload
- Logical – Works in a clear and consistent manner
- Attention to detail – Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness – Confident, effective in putting across point of view to others
- Persistence – Follows through to resolution
- Customer and team focus – Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry\’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
Service line: GWS Segment
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Helpdesk Associate Support employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Associate Support
✨Tip Number 1
Familiarise yourself with the CAFM system, as it's a key part of the Helpdesk Associate role. Understanding how to manage PPM records and reactive requests will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated and resolved issues in previous roles. This will demonstrate your ability to maintain strong relationships with both internal and external customers.
✨Tip Number 3
Research CBRE's culture and values to align your responses during the interview. Highlighting how your personal values match theirs can make a significant impact on your candidacy.
✨Tip Number 4
Be prepared to discuss any innovative ideas you have for improving helpdesk operations. Showing that you're proactive and can think outside the box will set you apart from other candidates.
We think you need these skills to ace Helpdesk Associate Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Helpdesk Associate Support role. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and IT support. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your organisational skills, attention to detail, and customer focus, which are crucial for this position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Helpdesk Associate.
How to prepare for a job interview at CBRE
✨Showcase Your Organisational Skills
As a Helpdesk Associate Support, being organised is key. Prepare examples of how you've effectively managed your workload in the past, demonstrating your ability to prioritise tasks and think ahead.
✨Demonstrate Customer Focus
This role requires a strong customer and team focus. Be ready to discuss situations where you put customer needs first and how you built relationships with both internal and external clients.
✨Highlight Attention to Detail
Attention to detail is crucial for this position. Prepare to share instances where your thoroughness led to successful outcomes, especially in managing records or reports.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle common helpdesk situations, such as prioritising urgent requests or communicating effectively with team members.
