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- Tasks: Lead risk management and compliance for our Property Management team, ensuring quality and governance.
- Company: Join CBRE, the world's top commercial real estate services firm, dedicated to innovation and sustainability.
- Benefits: Enjoy a collaborative culture, global resources, and opportunities for growth in a dynamic environment.
- Why this job: Make an impact in risk management while working with diverse teams and driving positive change.
- Qualifications: 10+ years in risk management or compliance, with strong communication and problem-solving skills required.
- Other info: Willingness to travel within the UK is essential; flexible work options may be available.
The predicted salary is between 43200 - 72000 £ per year.
Head of Risk & Compliance – Property Management
Job ID
187357
Posted
24-Mar-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Risk Management
Location(s)
Edinburgh – Scotland – United Kingdom of Great Britain and Northern Ireland, Glasgow – Scotland – United Kingdom of Great Britain and Northern Ireland, London – England – United Kingdom of Great Britain and Northern Ireland
About the role
CBRE is the world\’s leading commercial real estate services company committed to delivering innovative and sustainable solutions to our clients.
An excellent opportunity has arisen for an experienced and enthusiastic Risk & Compliance professional, reporting directly to the Executive Director Risk and Compliance, whilst specifically supporting our Property Management (PM) business to drive our commitment to quality risk management.
We are seeking a professional that understands how to assess, manage and mitigate risk as well as improve controls and MI across a wider Risk Management Framework. This experience could come from roles within regulatory areas of Real Estate and / or the Banking or Auditing sectors.
The role will require the ability to influence and support the heads of business.
Our preference for location is Glasgow, followed by Edinburgh and London considering where the business is located. Travel will be required to our offices and some client locations.
Key Responsibilities
Risk:
• To own and manage the PM UK risk register
• Assess various risks across our Risk Taxonomy, report on these, and support PM leadership with the development of risk management strategies as needed
• To attend the PM Risk Committee and contribute regular updates to the CBRE Advisory Risk Committee, making suggestions on risk mitigation and continued improvement
• In collaboration with senior PM stakeholders, develop and implement training for all PM staff on risk & compliance activities
• Serve as an alternative, confidential point of contact for employees to communicate perceived serious process irregularities, such as fraud
• Handle corporate governance involving external risk reporting to stakeholders or clients
• Maintain ‘Internal Audit’ Assurance policy documents and regular communication with PM on perceived risk
• Liaising with CBRE Advisory Legal and Global audit teams as required
Compliance:
• Support the business to ensure it remains compliant with regulatory expectations such as the Royal Institution of Chartered Surveyors(RICS) and or changes in legislation. Recommend and ensure that necessary actions are taken to ensure continued compliance.
• Awareness of and understanding of the duties that are required with any code, standard or Practice Statement of the Royal Institution of Chartered Surveyors.
• Monitor and where required, review and approve all changes to LOB (Line of Business) revenue and cost recovery streams.
• As part of the annual service charge budgeting process, review and approve all changes to service charge budget narratives and in collaboration with UK Legal, review and approve amendments to LOB agreement templates.
• Provide advice and support to the CBRE Advisory, Executive Director Risk and Compliance, including creating and operating necessary monitoring and reporting programmes
Audit:
• Develop, implement and deliver the annual ‘Internal Audit’ Assurance Programme across PM, including a quarterly audit on: Revenue and cost recovery streams, PM cost recovery actual vs budget billing reconciliation, Contract database accuracy and completeness, Client bank account setups, Procurement of 3rd party services
• Support PM leadership with the maintenance of the ISAE3402 Accreditation
• Responsible for delivering any ISO and RICS Audit requirements for PM, in line with the overall CBRE ISO/RICS Programmes
• To set a proactive site audit programme, but also to be flexible to the needs of necessary ad-hoc audits around suspected/reported (Ethics Line and third party) untoward incidents to reduce potential claims and to improve governance
• Review business processes, procedures and internal controls in line with the agreed annual Audit Programme
• Responsible for assisting with client SOX testing/own accreditation and managing due diligence compliance audits from external clients and trustees
• Completion of internal certification audits
Person Specification
• 10+ years’ experience in risk management, compliance and or internal audit
• Possession of sound knowledge and experience of the regulatory landscape within the Real Estate sector and proven ability to influence with Senior Executives
• An understanding of ISAE3402 compliance in a service organisation
• Proven track record of strong change management and general management skills
• Excellent written and verbal communication skills. Able to effectively present information
• Capable of designing effective solutions to complex problems
• Willingness to travel within the UK, on average approximately one trip per month
Working at CBRE
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You\’ll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE.
About CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
For information about accommodations we can make during the recruitment process, please visit:
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Head of Risk & Compliance - Property Management employer: CBRE
Contact Detail:
CBRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Risk & Compliance - Property Management
✨Tip Number 1
Familiarise yourself with the regulatory landscape of the Real Estate sector, especially the standards set by the Royal Institution of Chartered Surveyors (RICS). This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Network with professionals in the Risk & Compliance field, particularly those who have experience in property management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the sector.
✨Tip Number 3
Prepare to discuss your experience in managing risk registers and developing risk management strategies. Be ready to provide examples of how you've influenced senior executives in previous roles, as this is a key aspect of the position.
✨Tip Number 4
Showcase your change management skills by preparing case studies or examples of successful projects where you implemented new processes or improved existing ones. This will highlight your ability to drive improvements within the organisation.
We think you need these skills to ace Head of Risk & Compliance - Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in risk management, compliance, and internal audit. Use specific examples from your past roles that demonstrate your ability to assess and mitigate risks, particularly in the real estate sector.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with CBRE's commitment to quality risk management and provide examples of how you've influenced senior executives in previous positions.
Highlight Key Skills: Emphasise your strong communication skills and your ability to design effective solutions to complex problems. Mention your familiarity with ISAE3402 compliance and any experience you have with regulatory bodies like RICS.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in risk and compliance.
How to prepare for a job interview at CBRE
✨Understand the Risk Management Framework
Familiarise yourself with the key components of a Risk Management Framework, especially as it pertains to property management. Be prepared to discuss how you would assess and mitigate risks in this context, drawing on your past experiences.
✨Showcase Your Compliance Knowledge
Demonstrate your understanding of compliance regulations, particularly those relevant to the Royal Institution of Chartered Surveyors (RICS). Be ready to provide examples of how you've ensured compliance in previous roles and how you would approach this at CBRE.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in risk and compliance situations. Think about specific challenges you've faced in the past and how you successfully navigated them, focusing on your decision-making process.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you've communicated complex risk and compliance information to senior executives or teams. Use examples that showcase your ability to influence and support leadership.
