Divisional Technical Director - Europe & Middle East (London)

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Company Profile: CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job:

• To lead the establishment, development, implementation and maintenance of technical standards, system updates, reviews & service solutions across the portfolio.
• To support the performance & profitable growth of CBRE GWS Data Centre Solutions business.
• To ensure the effective and efficient delivery of technical operations across the portfolio.
• To ensure that the technical operations represent best practice in the data centre sector.
• To develop future engineering strategic direction on the portfolio and ensure delivery of new initiatives.
• To support the account teams for technical engineering matters, including technical compliance and training.
• To act as a senior member of the management team, representing CBRE.
• To act as a primary interface with clients (and particularly client technical staff) on technical matters.
• Understand and drive forward the Critical Environment & Risk Management (CERM) model and standards across the contract portfolio with the primary goal being to ensure the efficient and safe operation and maintenance of engineering systems to achieve 100% plant availability and uptime.
• Work closely with key leaders around the DCS business, including QHSE and Reliability, to positively contribute towards improving our technical capability, standards and operational delivery at contract level.

Key Tasks:

• Act as technical authority providing advice and assistance to maintenance teams as required.
• Facilitate the implementation, adoption and embedding of the Critical Environment Risk Management (CERM) model processes into the day-to-day operation.
• Ensure that all maintenance is carried out in line with Client/CBRE Requirements.
• Deliver Technical Needs Assessments, produce gap analysis reports & develop training plans.
• Oversee the management & delivery of Essential Maintenance Periods as specified in contract scope.
• Create a network of technical champions and experts within the business to support the technical requirements as the business scales and grows, including succession planning.
• Assist in the development of timely, meaningful reports as required in relation to productivity, equipment reliability/life expectancy, failure trends, improvements, recommendations.
• Support Root Cause Analysis investigations, reporting and sharing of lessons learnt.

Projects/Operations Interface:

• Ensure the right levels of support for the development & implementation of EOP’s & SOP’s.
• Manage sites to have effective Change Control processes and documentation in place.
• Work with the Reliability team to conduct regular emergency response simulations and ensure action plans are in place for all possible serious incidents.
• Ensure quality and consistency in the business management.
• Management of business-critical assets; with ownership of CMMS implementation and management.
• Capacity Management Reporting.
• Critical Spares Management: approved personnel trained on site to deliver permit to works / authorisation to work processes and best practices; and Critical Contractor supply chain management.

Skills / Experience / Background:

• Experience as Technical Manager/Director level within a technical critical and/or data centre environments.
• Knowledge of hard services M&E infrastructure, data rooms, critical systems and complex HV and LV systems.
• High level of competency and understanding of Critical Environment electrical infrastructures.
• Comprehensive understanding of HVAC systems and plant operations within Building Services and Critical Environments.
• Up to date technical knowledge of ACOP’s, fire and environmental control measures, building control requirements, High Voltage, 18th Edition, Refrigeration and the Health and Safety at Work Act.
• Minimum HNC qualification in appropriate engineering discipline.
• Degree level qualification in mechanical and electrical engineering is highly desirable.
• Chartered Engineer status would be highly desirable but is not essential.
• Authorising Engineer for Permit-to-Work systems.
• Minimum of 10 years’ experience in a related environment (Data Centres or Critical Engineering Environments).
• Have a positive and proactive approach to work and able to work on own initiative and as part of a large account team.
• Excellent written and verbal communication skills, including training and presenting.
• Robust, assertive, and dynamic attitude towards achieving results.
• Ability to operate as a respected member of a small, closely knit management group.
• Ability to work as part of a team, respectful of other members’ contributions whilst leading & persuading to achieve results.
• Ability to lead change programmes to implement technical best practice.
• Ability to think strategically and put strategy into practice.
• Contractually astute and able to work within the confines of contractual requirements.
• PC Literate.

EQUAL OPPORTUNITIES: We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.