At a Glance
- Tasks: Lead HRIS initiatives and enhance employee experiences using ServiceNow.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Diverse perspectives valued; chart your own course with us.
- Why this job: Make a real impact in a collaborative culture focused on innovation.
- Qualifications: Experience with ServiceNow and strong problem-solving skills required.
The predicted salary is between 56700 - 69300 £ per year.
HRIS Functional Lead (Essential ServiceNow experience)
Duration: 12 months FTC
Location: EMEA
The HRIS Functional Lead will be responsible for delivering on initiatives across a multi year transformation programme.
The role reports to the Global Tower Lead, People Case Solutions, and partners strongly with the Project Workstreams, Regional People Operations Teams, and Enterprise Platform Teams, including Digital & Technology.
The role is responsible for partnering and delivering items related to a multi-year Global HR Transformation Programme to align People Processes and Systems. The role will focus on delivering changes required to enable the global alignment and associated improvemenst across People Case Solution. The role will collaborate with other People Process Towers and People Services Teams to identify process gaps and opportunities to simplify and enhance the employee experiences when using ServiceNow (Case Management and Knowledge).
The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management, Employee Service Centre and related integrations.
What you will be doing
- Responsible for providing guidance and direction to project and people teams for new initiatives across platform including case, portal and knowledge solutions and following through to implementation and Hypercare
- Ensuring full gathering of requirements for enhanced functionality, procedures/protocols, process and workflows, approver levels and decision points
- Own and manage the development of test scripts and UAT across the programme
- Combines experience and a critical eye to review and analyze existing processes, identifying bottlenecks, along with making recommendations for process and product improvements to deliver world class employee experience.
- Follows the global CBRE global standards to document new processes and workflows and to problem solve through existing process and product challenges.
- Works with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with D&T, Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements.
- Has a solid technical understanding of the products within their tower, maintains and coordinates on Internal Platform documentation and business SOP documents as required.
- Leverages design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols.
- Maintains the Platform workstack in accordance with Platform governance standards and provides regular and frequent status updates to their Tower Leader / Stakeholders of the progress on all initiatives they are working on.
- Escalates any follow-up and more in-depth discussions with secondary stakeholders, process and platform users where required.
- Identifies training documentation needs, documents as required, and communicates to Platform support team and other stakeholders.
What you will need to apply
- Hands on experience with People Systems and Processes which must include ServiceNow.
- Bachelor's degree (BA/BS) in People, IT, or a related field of study preferred with a minimum of 3-5 years' experience.
- Experience with functionality design requirements and implementation best practices.
- Experience guiding initiatives and stakeholders though change and process improvement.
- Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred but not essential.
- Stakeholder and Project Management experience.
- Expertise in thinking critically to solve problems with practical solutions.
- Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization.
- Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements.
- Experience working within a Shared Services or centralised operating environment for a global company.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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HRIS Functional Lead (Essential: ServiceNow Experience) in London employer: CBRE UK
CBRE is an exceptional employer that fosters a collaborative and inclusive work culture, where respect, integrity, service, and excellence are at the forefront of our values. As part of a global leader in commercial real estate services, employees have access to meaningful growth opportunities and the chance to make a significant impact through innovative projects. Located in EMEA, this role offers a unique opportunity to engage with diverse teams and contribute to a multi-year transformation programme, enhancing employee experiences across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HRIS Functional Lead (Essential: ServiceNow Experience) in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at CBRE UK!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at CBRE UK.
We think you need these skills to ace HRIS Functional Lead (Essential: ServiceNow Experience) in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at CBRE UK. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to CBRE UK and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at CBRE UK. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to CBRE UK's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at CBRE UK
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with CBRE UK.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at CBRE UK will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact CBRE UK and how you would contribute to adapting HR strategies.
