At a Glance
- Tasks: Lead HR ServiceNow projects, enhancing employee experiences and streamlining processes.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Diverse perspectives valued; chart your own course with us.
- Why this job: Make a real impact in a collaborative culture focused on innovation.
- Qualifications: Experience with People Systems, especially ServiceNow, and strong project management skills.
The predicted salary is between 56700 - 69300 £ per year.
- HR Service Now Platform Functional Project Lead
- Duration: 12 months FTC
The HR Service Now Platform Project Lead will be responsible for delivering on initiatives across a multi year transformation programme.
The role reports to the Global Tower Lead, People Case Solutions, and partners strongly with the Project Workstreams, Regional People Operations Teams, and Enterprise Platform Teams, including Digital & Technology.
The role is responsible for partnering and delivering items related to a multi-year Global HR Transformation Programme to align People Processes and Systems.
The role will focus on delivering changes required to enable the global alignment and associated improvemenst across People Case Solution.
The role will collaborate with other People Process Towers and People Services Teams to identify process gaps and opportunities to simplify and enhance the employee experiences when using Service Now (Case Management and Knowledge).
The role will focus on the following products: Service Now HR Service Delivery, Knowledge Management, Employee Service Centre and related integrations.
- What you will be doing
- Responsible for providing guidance and direction to project and people teams for new initiatives across platform including case, portal and knowledge solutions and following through to implementation and Hypercare
- Ensuring full gathering of requirements for enhanced functionality, procedures/protocols, process and workflows, approver levels and decision points
- Own and manage the development of test scripts and UAT across the programme
- Combines experience and a critical eye to review and analyze existing processes, identifying bottlenecks, along with making recommendations for process and product improvements to deliver world class employee experience.
- Follows the global CBRE global standards to document new processes and workflows and to problem solve through existing process and product challenges.
- Works with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with D&T, Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements.
- Has a solid technical understanding of the products within their tower, maintains and coordinates on Internal Platform documentation and business SOP documents as required.
- Leverages design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols.
- Maintains the Platform workstack in accordance with Platform governance standards and provides regular and frequent status updates to their Tower Leader / Stakeholders of the progress on all initiatives they are working on.
- Escalates any follow-up and more in-depth discussions with secondary stakeholders, process and platform users where required.
- Identifies training documentation needs, documents as required, and communicates to Platform support team and other stakeholders.
- What you will need to apply
- Hands on experience with People Systems and Processes which must include Service Now.
- Bachelor's degree (BA/BS) in People, IT, or a related field of study preferred with a minimum of 3-5 years' experience.
- Experience with functionality design requirements and implementation best practices.
- Experience guiding initiatives and stakeholders though change and process improvement.
- Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred but not essential.
- Stakeholder and Project Management experience.
- Expertise in thinking critically to solve problems with practical solutions.
- Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization.
- Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements.
- Experience working within a Shared Services or centralised operating environment for a global company.
- Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.
We are dynamic problem solvers and forward-thinking professionals who create significant impact.
Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people.
At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations.
We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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HR ServiceNow Functional Project Lead (Servicenow HRSD) in London employer: CBRE UK
CBRE is an exceptional employer that fosters a collaborative and inclusive work culture, where respect, integrity, service, and excellence are at the forefront of our values. As part of a global leader in commercial real estate services, employees have access to meaningful growth opportunities and the chance to make a significant impact through innovative projects. Located in EMEA, this role offers a unique opportunity to engage with diverse teams and contribute to a multi-year transformation programme, enhancing employee experiences across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HR ServiceNow Functional Project Lead (Servicenow HRSD) in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at CBRE UK and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace HR ServiceNow Functional Project Lead (Servicenow HRSD) in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at CBRE UK. So, don’t be shy about laying it all out there!
How to prepare for a job interview at CBRE UK
✨Showcase Your Adaptability
Given that this is a temporary HR role at CBRE UK, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that CBRE UK uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at CBRE UK.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at CBRE UK.
