Senior Building Manager in Liverpool

Role Purpose: Optimise the commercial viability and performance of the property through the implementation of quality operational and fiscal management, marketing, customer care and management of risk. Contribute to asset performance through the implementation of specific objectives and initiatives set out in the asset and business plans.

Role Specific Particulars: The property is a large, iconic premise located on the Pier Head in Liverpool. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.

Key Responsibilities

• People: Conduct regular performance reviews with the team, including setting and reviewing objectives and development plans. Ensure performance management processes are implemented in a timely manner. Identify and implement plans for team development, including succession planning and training activities. Recruit and select employees to ensure the team structure and capability meets current and future needs and achieves budget and business plan targets. Ensure adherence to policies, processes and procedures across the property.
• Commerciality: Manage and operate the property as a commercial business venture in line with the agreed Asset strategy. Create and implement a business plan and strategic direction aligned with the Client's overall objectives. Develop and maintain a positive image of the building in its location, ensuring alignment with the Asset Management Strategy. Implement and support agreed Brand values where necessary. Apply a premier properties approach to property management. Implement recommendations from customer feedback provided through the annual customer survey. Explore opportunities to provide superior service to occupiers, e.g., consistent and visible liaison. Generate new business opportunities/channels to increase commercial performance. Maintain up-to-date knowledge of market practices and legislation affecting centre management, adopting a proactive approach to changing conditions. Ensure surveying colleagues are informed of tenant alteration requests, approving minor alterations and ensuring compliance. Oversee delivery of the agreed marketing strategy and liaise with tenant/merchant associations as required. Monitor and report on competitor activity within the catchment area, including reviewing significant planning applications. Encourage positive local press and media coverage through good press relations and act as local spokesperson when required. Participate in and influence local community matters for the benefit of the Centre through chambers of trade and other relevant bodies. Inform surveying colleagues of any local/regional economy, transportation and planning issues that may affect the Centre. Draft, control and report on service charge budgets and expenditure in line with agreed KPIs and the RICS Service Charge Code.
• Compliance: Tender and place contracts for site services and manage appointed contractors against agreed KPIs, ensuring procurement aligns with company policy. Monitor all site activities, reporting and taking action as appropriate. Conduct regular inspections of the building fabric and take necessary action. Work with stakeholders and consultants to ensure a maintenance and repair programme is in place. Compile and maintain site records (e.g., asset register, plans, plant testing), taking any required action. Ensure Health and Safety compliance on site and maintain records and the Meridian system. Ensure Environmental management compliance in line with CBREMS/client policies. Comply with CBRE Sustainability standards and implement an appropriate environmental and CSR strategy. Maintain and review the Centre Disaster Recovery and Major Incident Management Plan, ensuring occupiers and team are briefed on evacuation and emergency procedures. Liaise with local authorities as appropriate.
• Quality Control: Develop effective working relationships with tenants and ensure operational queries are dealt with efficiently. Chair tenant meetings where relevant and participate in both individual and group discussions. Proactively manage risk and insurance issues on site. Ensure the property achieves KPIs set by the client in conjunction with stakeholders. Manage major work programmes on site, acting as liaison for all parties involved. Produce regular operational reports as required. Foster a partnership approach and maintain regular liaison with occupiers to drive sales, optimise performance and provide feedback on tenant performance. Ensure occupier welcome packs and guides are produced, maintained and distributed appropriately. Promote customer loyalty through high standards of facilities, services and bespoke initiatives to exceed expectations and encourage repeat visits.
• Other: Any other duties as directed by your Line Manager.

Person Specification/Requirements:

• Proven track record of developing and managing a team effectively.
• Experience in delivering financial targets.
• Ability to interpret the local market environment and formulate business development plans.
• Strong stakeholder management skills.
• Proven experience in large property, Centre or Retail Management or a service-driven environment.
• IOSH (NEBOSH preferred).
• Up-to-date knowledge of property management legislation.
• Ability to build and maintain client, tenant and supplier relationships.
• Understanding of client investment objectives.
• Knowledge of service charge management principles and compliance requirements.
• Ability to specify services, tender contracts and select providers.
• Knowledge of Health and Safety and Environmental legislation.
• Understanding of building insurance and FSA regulations.
• Knowledge of TUPE legislation.
• Proficiency in IT software (Word, Excel, databases) and industry-specific applications.
• Ability to delegate, supervise and develop junior team members.
• Strong team-working skills and recognition of others' contributions.

Competencies: Analytical Thinking, Commercial Awareness, Concern for Impact, Customer Focus, Decision Making, Motivating Others, People Development, Planning and Organising, Results Focus, Team Working.