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For Companies At a Glance
- Tasks: Manage daily operations of a flagship office/retail estate in Glasgow.
- Company: Join a leading property management firm with a focus on excellence.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team and make a real impact in property management.
- Qualifications: Experience in facilities management and strong customer service skills required.
- Other info: Great career growth potential and a supportive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.
Role Specific Particulars
This specific role is to manage a 557,000 square foot flagship multi-let office/retail property estate in Glasgow.
The successful candidate will be part of a site team including deputy estate manager, marketing support and 16 operational support staff and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities
- Commercial
- Preparation, control and monitoring of the service charge budget including income / expenditure in accordance with the client\\\’s budgetary agreement and the time scales set by the business.
- To prepare management reports in accordance with the needs of the business.
- Compliance
- To be responsible for all health and safety compliance. This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the laid down requirements, the emergency plan and related site maps are continually updated and that Meridian (Health and Safety tool) is regularly updated etc. To comply with any client specific compliance requirements.
- To proactively manage risk and deal with insurance compliance onsite with regards to both public and statutory bodies as applicable.
- Ensure a Crisis / Major Incident Management plan is in place that this is reviewed and tested annually.
- To assist with the compilation of external contracts in conjunction with CBRE\’s Regional Operations Director and the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy.
- To compile and maintain all required management information and records relating to the site. This includes asset registers, emergency plans, plant testing, CAFM data etc.
- To liaise with local authorities as appropriate.
- Any other duties as in accordance with the needs of the business.
- Customer Service and Quality
- To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes ensuring the agreed planned maintenance programme is carried out in accordance with the laid sown timetables and monitoring FM works on site including the required liaison with service providers, consultants and/or contractors.
- To further development and maintain excellent occupier relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings.
- To oversee and regularly review the work carried out by contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement.
- To oversee and manage the estate marketing operation with the site based marketing support team.
- People Management
- Direct line management responsibility of on-site CBREMS employees. This includes ensuring that all employees are trained in accordance with the requirements of their role.
- Carrying out regular performance reviews including annual appraisals and the setting of objectives.
- Ensure all performance appraisals are carried out in accordance with the required standard and company time table. This includes the setting and reviewing of SMART \\\”value added\\\” objectives and regular performance reviews.
Person Specification/Requirements
- Educated to diploma, degree level or equivalent
- Previous experience of facilities management of property or portfolio of properties. This includes Line Management responsibility for Company personnel and contractors and management of service agreements.
- Knowledge of the technical aspect of premises management.
- Excellent customer service, interpersonal and communication skills.
- Good awareness of Health and Safety legislation and knowledge of environmental protection requirements.
- IT literate together with an understanding and experience of industry specific IT applications.
- Ability to work on own initiative and within a pressurised environment.
- IOSH qualification and NEBOSH preferred
- IWFM qualification desirable
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Estate Manager - Skypark employer: CBRE UK
Contact Detail:
CBRE UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Manager - Skypark
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to discuss your experience in facilities management and how you've tackled challenges in previous roles. Bring examples of your work that highlight your customer service and compliance knowledge.
✨Tip Number 3
Prepare for interviews by researching the company and its properties. Understand their values and what they look for in an Estate Manager. Tailor your responses to show how your background aligns with their needs, especially around health and safety compliance and budget management.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter!
We think you need these skills to ace Estate Manager - Skypark
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estate Manager role. Highlight your experience in facilities management and any relevant qualifications like IOSH or NEBOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for managing our flagship property. Share specific examples of how you've excelled in customer service and compliance in previous roles.
Showcase Your People Skills: Since this role involves direct line management, make sure to highlight your people management experience. Talk about how you've trained and developed teams in the past, as we value strong leadership at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBRE UK
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as the specific requirements for managing a large estate like Skypark. Familiarise yourself with the key performance indicators and customer service criteria mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss your previous experience in facilities management, especially any roles where you've managed budgets or compliance. Be ready to share specific examples of how you've successfully handled operational challenges in the past.
✨Demonstrate Team Spirit
Since this role involves working closely with a site team, highlight your ability to collaborate and lead. Think of examples where you've effectively managed a team or worked alongside contractors to achieve a common goal.
✨Ask Smart Questions
Prepare thoughtful questions about the estate's current challenges or future plans. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
