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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users onsite.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be the go-to tech hero and make a real difference in people's work lives.
- Qualifications: 3+ years in deskside support, strong tech skills, and a customer-focused attitude.
- Other info: Dynamic team environment with rotating shifts and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Deskside Support 2nd Line Engineer (onsite) – London Bridge. Location: London Bridge. Working pattern: 5 days onsite (shift patterns).
We are recruiting for a Field Technical Services (FTS) Engineer to support our UK business. As an FTS Engineer, you will be the first point of contact for all IT Service Desk logged Incidents and Requests.
What You\’ll Do
- Assist with reported deskside IT related queries, through walk-ups, email and telephone.
- Investigate and evaluate reported end user problems, failures and errors escalated through the EMEA IT Service desk.
- Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow.
- Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA\’s.
- Maintain relevant and up to date notes on all assigned tickets.
- Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues.
- Conduct daily printer and meeting room AV status checks to ensure uptime of equipment and minimise disruption to the business.
The role also requires liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. The team collaborates with user communities and supports regular office visits. A World Class Professional Service mindset with opportunities for personal development is expected.
Working patterns and environment: The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team is onsite 5 days a week and operates a rotating shift pattern: 7am to 7pm with shifts 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm.
What You\’ll Need
- 3+ years of relevant Field/Deskside support experience.
- Strong knowledge of desktop deployments, hardware peripherals, and workstation decommissioning/recommissioning.
- Experience deploying and supporting Windows 10 and 11.
- Excellent knowledge of Microsoft Office; ITIL, MCDST, MSA; CompTIA A+/Network+ is a plus.
- Experience troubleshooting software and hardware problems through debugging, testing and vendor assistance.
- Experience supporting mobile devices (iPads/iPhones and Android).
- Printer exposure for general troubleshooting.
- Experience assisting with meeting room AV and setups for meetings/events.
- Basic networking understanding and experience with Active Directory.
- Ability to work independently or as part of a team; flexible, customer-oriented attitude.
- Provide technical guidance and/or training to co-workers.
- Strong command of English.
Why CBRE
CBRE is a global leader in commercial real estate services and investment. We value respect, integrity, service and excellence, and welcome all applicants. We are committed to delivering a positive and inclusive experience.
Applicant AI Use Disclosure
We value human interaction to understand each candidate\’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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Deskside Support 2nd Line Engineer (onsite) - London Bridge employer: CBRE UK
Contact Detail:
CBRE UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support 2nd Line Engineer (onsite) - London Bridge
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with deskside support, brush up on common hardware and software issues. Being able to talk through your problem-solving process can really impress the interviewers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows your genuine interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deskside Support 2nd Line Engineer (onsite) - London Bridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support role. Highlight your relevant experience, especially in troubleshooting and supporting hardware and software. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your customer-oriented attitude and communication skills. As you'll be liaising with users regularly, we need to know you can keep them informed and provide excellent service.
Be Specific in Your Cover Letter: In your cover letter, be specific about your experience with Windows 10/11 and any relevant certifications like ITIL or CompTIA. We love seeing candidates who are passionate about tech and can bring that enthusiasm to our team!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CBRE UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop deployments, hardware peripherals, and troubleshooting techniques. Be ready to discuss your experience with Windows 10 and 11, as well as any relevant certifications like CompTIA A+/Network+. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Practice Your Communication Skills
As a Deskside Support Engineer, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. Think about how you would communicate the status of an open ticket or provide recommendations for hardware replacements. Clear communication is key to keeping users informed and satisfied.
✨Familiarise Yourself with ServiceNow
Since you'll be working with ServiceNow for ticket management, it’s a good idea to get comfortable with its interface. If you have access to a demo or training version, spend some time navigating it. Being able to demonstrate your familiarity with the tool during the interview will give you an edge.
✨Show Your Customer-Centric Mindset
CBRE values a World Class Professional Service mindset, so be prepared to share examples of how you've gone above and beyond for customers in the past. Think of specific instances where you resolved a complex issue or improved a process. This will highlight your commitment to service excellence.
