Operations Manager - Junction 32, Castleford

Role Purpose

To be accountable for all aspects of day to day management of the property, including health, safety, environmental and financial governance whilst promoting the CBRE brand and profile and developing effective client/Brand Partner working relationships. The property is a large retail premises in the Castleford area of West Yorkshire. The Operations Manager will be part of a site team of 4 CBRE employees and will be an essential asset to the property, colleagues, clients & Brand Partners.

Key Responsibilities

• Commerciality

• Liaising with the Centre Director to maintain high visibility with clients and key stakeholders to enhance the property's position through the creation of an appropriate improvement plan for the property which includes suppliers.
• Provide support with drafting, managing and reporting of the service charge budget and expenditure for the property in accordance with the timescales set.
• Assist the Centre Director to ensure all aspects of capital expenditure are identified and highlighted to your asset services colleagues regularly and prior to the service charge budgets being set.
• Develop successful working relationships with key stakeholders, providing support and guidance where relevant.
• Conduct regular occupier meetings on site and in conjunction with the Centre Management Team.
• Build and maintain relationships with colleagues and the asset services team in order to support the achievement of their and the clients commercial targets.
• Identify and generate new business opportunities within the property to ensure improved commercial performance.
• Liaise with key stakeholders within the local community to identify any impact of local activities on day to day operations and opportunities to promote the profile of the property.
• Produce regular operational reports as directed by the Centre Director for the property when required.
• Ensure adherence to the Company's Procurement Policy at all times to enable quality and best value to be achieved.
• Manage key contract relationships ensuring best in class service is delivered at all times on the property.
• Manage all aspects of utilities to ensure meter readings are sent off in a timely manner, invoices are correctly allocated and paid correctly and all queries are dealt with.

• Ensure inspections of all aspects of the property are conducted on a regular basis and any observations should be actioned accordingly within appropriate timescales.
• Liaise with key stakeholders regarding site operations activities and effectively manage the service suppliers to ensure the delivery of the contracts including the implementation of all planned and reactive works.
• Work in partnership with the Centre Management Team and third-party service providers to ensure KPI’s set by the client are achieved on time.
• Adopt and share standards of best practice across the region to ensure properties are aligned with company standards.
• Assist with the management of operational transition of Brand Partner in and out of the property in conjunction with the Centre Management Team.
• Respond to requests for maintenance / technical assistance in person, via telephone and electronically from Brand Partners.

• Be responsible for the control of all activities relating to the property, reporting and taking action as appropriate in accordance with site rules and lease agreements in place.
• Compile and maintain records relating to the property for example asset register, plans, plant testing etc. and make complete any actions required in a timely manner.
• Ensure full compliance of all Health, Safety and Environmental policies and adherence to corporate and legal responsibilities, and the effective use of the Health, Safety and Environmental management systems to maintain relevant records (including but not limited to eLogbooks, Meridian, Deepki & Claimable).
• Ensure appropriate contracts or purchase orders are in place, monitored and reviewed on a quarterly basis for the property.
• Support the Centre Director to ensure the appropriate standard of Crisis Management Plan is in place for the property. This plan to be tested and reviewed annually.
• Liaise with local authorities and statutory bodies as appropriate.
• Proactively manage risk and deal with insurance issues relating to the property, with regards to both public and statutory requirements.
• Maintain and control all aspects of Health, Safety and Environmental requirements and operational issues for major works programmes within the property.
• Be one of the CBRE Duty Managers including on call and responding to operational and customer issues.
• Any other duties as directed by the Centre Director.

Person Specification/Requirements

• Understand how the industry and stakeholders function, and the range of services available to clients.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client, supplier, visitor and Brand Partner relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications including AI.
• Understand the principles of service charges.
• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge.
• Experience within the facilities management sector or a service driven environment.
• Experience of working with or for a Managing Agent.
• Demonstrate experience of successfully delivering on targets agreed with colleagues, occupiers and the client.
• Proven ability to understand and analyse data and create/recommend solutions to problems.
• Ability to work with a broad spectrum of internal and external contacts.
• IOSH or NEBOSH accredited.
• Ability to think analytically.
• Commercial Awareness.
• Customer Focused.
• Decision Making Skills.
• Planning and Organising.
• Results Focused.
• Working collaboratively adopting one team approach.
• Able to use IT software such as Word, Excel, and databases as well as Industry specific packages.
• Be able to communicate effectively verbally and in writing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.