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- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for guests.
- Company: Join CBRE, the global leader in real estate services with a vibrant team.
- Benefits: Gain valuable experience in a professional environment with growth opportunities.
- Why this job: Be the face of a prestigious company and make lasting impressions on visitors.
- Qualifications: Strong customer service skills and a friendly, confident attitude required.
- Other info: Dynamic role in a corporate setting with a focus on teamwork and organisation.
The predicted salary is between 30000 - 42000 £ per year.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
We are recruiting a Receptionist to join the team located in Knightsbridge, London. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.
Role Summary:
- Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
- Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
- Efficient guest registration and host notification with the ability to remember guest names and faces.
- Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
- Ensure the reception desk is kept immaculate and tidy at all times.
- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
- Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
- Book taxis and cars for staff and visitors as required from the approved site suppliers.
- Administer the bookings for meeting rooms and inductions.
- To be competent and confident in the use of a range of relevant IT systems.
- To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
- To undertake general team administration duties for the Facilities Management operation as directed.
- To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
- Able to provide general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
- Contribution to and use of the Customer Service team noticeboard at all times.
Experience Required:
- Strong experience of operating within a Customer Service environment.
- Experience in operating a resource or a hotel reservation system.
- Computer literate.
- Strong customer services skills and experience.
- Present a self-image of confidence and authority.
- Service orientated attitude.
- Ability to easily memorise names and recognise individuals' particulars.
- Ability to provide services to the highest specification within a Corporate Head Office Building.
- Strong team player.
- Excellent time management and organisational skills.
- Excellent computer skills and the ability to learn new software and systems.
Receptionist employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CBRE. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a receptionist role. Make sure you look polished and professional when you walk through those doors. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the role. Don’t forget to mention your passion for providing exceptional customer service, as that's key for us.
Show Off Your Skills: In your application, be sure to highlight your IT skills and any experience with reservation systems. We love tech-savvy candidates who can adapt quickly, so let us know what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CBRE Local UK
✨Know Your Customer Service Inside Out
Since the role is all about delivering exceptional customer service, brush up on your customer service principles. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for a customer in the past.
✨Master the Art of First Impressions
As a receptionist, you'll be the first point of contact. Practice your greeting and body language. A warm smile and confident posture can set the tone for the entire interaction. Think about how you want to present yourself and make it memorable!
✨Familiarise Yourself with the Company
Do some research on CBRE and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for. Mentioning specific projects or initiatives can show that you're genuinely interested in the company.
✨Prepare for Common Receptionist Scenarios
Think about typical situations you might face as a receptionist, like managing multiple guests at once or dealing with a complaint. Prepare responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
