Operations Manager

Operations Manager

Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead operational projects and ensure compliance while reducing risks for our clients.
  • Company: Join a people-focused division of CBRE, delivering exceptional service in property management.
  • Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
  • Why this job: Make a real impact by driving operational excellence and innovative solutions.
  • Qualifications: Experience in retail real estate or facilities management, with strong leadership skills.
  • Other info: Fast-paced role with opportunities to lead large teams and manage key stakeholder relationships.

The predicted salary is between 36000 - 60000 Β£ per year.

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to the Account.

Job Summary:

Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk.

Responsibilities:

  • Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as 'mirrors', 'toilets', etc)
  • Oversee operational activity in relation to key tactical operations requests across the contract.
  • Oversee and fulfil all associated client reporting activities.
  • Responsible for ensuring the team work to a transparent set of shared objectives.
  • Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions.
  • Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.
  • Drive continuous improvement through leading tactical project delivery reviews.
  • Drive superior account performance to support the client business and contractual objectives.
  • Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
  • Ensure full contract compliance on operational, risk, and compliance matters.
  • Measure the contract's performance against agreed targets and scorecard compliance.
  • Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
  • Ensure CBRE's technology platform is optimised to support the client's operational needs and commercial value.

Person Specification:

  • The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
  • Experience working in retail real estate or a facilities management company.
  • Procurement / vendor management experience is required.
  • Demonstrated experience in managing large teams and stakeholder groups.
  • Experience in the areas of H&S and Energy Management an advantage.
  • Experience in delivering large scale change programmes an advantage.
  • Skills should include organisational development, people management, budget and resource development, and strategic planning.
  • Ability to lead and support a dynamic leadership team.

Operations Manager employer: CBRE Local UK

At CBRE, we pride ourselves on being an exceptional employer, fostering a culture that places people at the heart of our operations. As an Operations Manager, you will benefit from a collaborative work environment that encourages innovation and continuous improvement, alongside ample opportunities for professional growth within the dynamic field of global workplace solutions. Our commitment to employee development, coupled with our focus on delivering outstanding service to clients, makes CBRE a rewarding place to advance your career.
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Contact Detail:

CBRE Local UK Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Operations Manager

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.

✨Tip Number 3

Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you're reading from a script. Mock interviews with friends can be super helpful!

✨Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!

We think you need these skills to ace Operations Manager

Operational Planning
Risk Management
Client Reporting
Team Leadership
Procurement Management
Continuous Improvement
Performance Measurement
Stakeholder Management
Vendor Management
Facilities Management
Health and Safety (H&S)
Energy Management
Strategic Planning
Organisational Development
Budget Development

Some tips for your application 🫑

Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, procurement, and any relevant projects that showcase your ability to deliver under pressure.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've driven operational success and improved service delivery in previous positions.

Showcase Your Skills: Don’t forget to highlight your skills in organisational development and strategic planning. We want to see how you can lead a team and manage vendor relationships effectively, so make those experiences stand out!

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!

How to prepare for a job interview at CBRE Local UK

✨Know Your Operations Inside Out

Make sure you understand the key responsibilities of an Operations Manager, especially in relation to tactical requests and compliance. Brush up on your knowledge of operational risk management and be ready to discuss how you've handled unforeseen issues in the past.

✨Showcase Your Leadership Skills

Prepare examples that highlight your experience in managing large teams and stakeholder groups. Think about times when you led a project or initiative, and be ready to explain how you motivated your team and ensured everyone was aligned with shared objectives.

✨Demonstrate Your Problem-Solving Abilities

Be prepared to discuss specific instances where you provided innovative solutions to operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.

✨Familiarise Yourself with CBRE's Technology

Research CBRE's technology platforms and how they support operational needs. Be ready to discuss how you can optimise these tools to enhance service delivery and drive superior account performance, showing that you're proactive and tech-savvy.

Operations Manager
CBRE Local UK
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