Mobile Engineering Supervisor in Newbury

Company Profile CBRE is the global leader in commercial real estate services and investment. Job Title: Mobile Engineering Supervisor Provide hands-on supervision and day-to-day leadership of the mobile engineering team, ensuring support to internal contracts is delivered safely, efficiently, compliantly and to the required service standard. Role Summary: AC Provide hands-on supervision and day-to-day leadership of the mobile engineering team, ensuring support to internal contracts is delivered safely, efficiently, compliantly and to the required service standard. Promote the core RISE Values of CBRE always - Respect, Integrity, Service, Excellence - and develop good working relationships with colleagues, teams and management. Maintain a strong service focus across all operational activities and build effective working relationships with internal contract teams, colleagues and business stakeholders. Support effective communication by providing updates to the Contract Manager, internal contract teams and engineering team, including progress on works, risks, issues, compliance matters and resource requirements. Act as the first point of contact for engineering queries, providing practical support, guidance and escalation where required. Work collaboratively with the Contract Manager, internal contract teams, Workplace Managers, Helpdesk and subcontractors to ensure engineering works are planned, coordinated and completed effectively. Complete any accident or incident reports relating to the technical service line including root cause analysis and action/improvement plans. Provide accurate and timely updates on planned and reactive works, outstanding actions, operational risks, defects, permits, subcontractor attendance and service issues across supported contracts. Support the Contract Manager with technical updates, compliance information, quotations and evidence required for internal reviews, contract support and business reporting. Support engineers with coaching, task allocation, mentoring and the identification of training needs to ensure the team remains competent, safe and confident in delivering their duties. Issue, review and manage permits to work where authorised, ensuring RAMS, isolations, access arrangements and safe systems of work are in place before activities commence. Lead daily coordination of engineering activities, including team briefings, allocation of work, follow-up of actions and escalation of barriers to delivery. Promote engineering best practice, continuous improvement and lessons learnt across supported contracts. Monitor PPM, reactive and statutory work orders to ensure tasks are completed within required timeframes and in line with SLA, KPI, SFG20, statutory and contractual requirements. Ensure engineers update CAFM systems correctly, including real-time closure, accurate notes, attendance information and evidence uploads where required. Maintain engineering compliance records, logbooks and site documentation, ensuring statutory certificates, service sheets, inspection records and remedial evidence are accurate and up to date. Support internal contract teams with external audits and internal audits including CBRE QHSE and AGM audits. Coordinate technical information from specialist subcontractors to assist with risk management to enable safe working procedures. Undertake regular standards checks, including plant rooms, risers, back-of-house areas, completed works and subcontractor activities, escalating any concerns or non-conformances. Ensure a safe working environment is maintained by supervising engineering activities, challenging unsafe behaviours and ensuring CBRE, business, health and safety, environmental and energy procedures are followed. Maintain and use technical information, including O&Ms, SOPs, EOPs, control strategies, permits and logbooks, ensuring relevant updates are communicated to the team. Manage engineering team resources on a day-to-day basis, including supporting sickness absence reporting, return-to-work processes, annual leave planning and ensuring operational cover is maintained. Coordinate team training requirements, ensuring mandatory, statutory, technical and site-specific training is identified, recorded, planned and completed within required timescales. Oversee fleet management requirements for the engineering team, including vehicle checks, driver compliance, servicing, defects, cleanliness, fuel card use and escalation of any issues in line with company procedures. Ensure engineers have the correct PPE and uniform for their duties, monitoring condition, availability and compliance with company standards. Act as a point of escalation for operational engineering issues, emergencies and out-of-hours call-outs where required. Reporting to the Contract Manager. Day-to-day accountability for safe and effective engineering delivery. Accountability for coordinating mobile engineering, supply partner and subcontractor activities across supported contracts to meet service, safety, quality and compliance expectations. Supervision and coordination of the engineering team, including work allocation, day-to-day guidance, performance of tasks and escalation of issues to management. Experience Required: Proven track record within the facilities management industry. Excellent interpersonal, motivational and influencing skills, with high levels of personal integrity. Professional, courteous, responsive, flexible and willing approach to work. Robust, resilient and capable of working effectively in demanding situations and challenges and manage conflict and crisis situations effectively. Strong practical engineering experience within facilities management, preferably in a mobile engineering, multi-contract or business critical environment. Organised, able to prioritise and deliver within high pressure, business critical environments and meet tight deadlines. Able to balance hands-on technical delivery with supervisory responsibilities, prioritising workload and supporting the team to meet service requirements. Confident in communicating with internal contract teams, colleagues, engineers and subcontractors in a professional and practical manner. Excellent communication, influencing and negotiation skills. Passionate about leadership, customer service, service quality and delivery. Computer literate able to create spreadsheets, presentations and write logical, succinct and persuasive reports. Experienced in embedding Sustainability, Environmental and Health & Safety legislation policies and procedures within team working practices. Good working knowledge of planned and reactive maintenance, statutory compliance, CAFM systems, permits to work and building services systems. Good organisational skills with the ability to manage training records, annual leave, sickness processes, fleet compliance, PPE and uniform requirements for an engineering team. Essential - Recognised technical qualification or trade background, IOSH or equivalent health and safety awareness, and full UK driving licence. Preferred - Supervisory experience, permit issuing experience, HV/LV awareness or authorisation, NEBOSH, CIBSE/BESA or similar building services qualification. DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. CBRE reserves the right to amend and modify responsibilities to meet business and organisational needs