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- Tasks: Be the friendly face of the office, ensuring a smooth and enjoyable workplace experience.
- Company: Join CBRE, a leader in integrated property solutions with a people-first culture.
- Benefits: Competitive salary, comprehensive benefits, and access to LinkedIn Learning from day one.
- Why this job: Make a real impact by enhancing colleagues' daily experiences in a vibrant work environment.
- Qualifications: Customer-facing experience and excellent communication skills are essential.
- Other info: Enjoy a positive work culture and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values: Respect, Integrity, Service, Excellence.
The role involves acting as the heart of the office, anticipating customer needs and providing a 'hassle-free' workplace experience designed to enhance our customers' well-being. Hosts deliver people-focused, anticipatory services to provide a cohesive and connected workplace experience for building occupants and visitors.
Key responsibilities include:
- Delivering a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
- Planning and prioritising own work allocation according to the needs of the site as determined by your Line Manager.
- Carrying out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one'.
- Acting as the 'go to' for your floor neighbourhoods and promoting BT's culture and values.
- Providing proactive, innovative solutions and resolution of BT colleague issues.
- Supporting the wider FM team, ensuring compliance with current Health & Safety legislation.
- Ensuring all building communications are up to date and relevant information is displayed.
- Engaging with other service partners to ensure prompt and effective request solutions.
- Providing Front of House / Reception services and supporting all meetings and events as required.
- Monitoring and reporting on building occupancy and utilisation.
- Building relationships with clients and colleagues to ensure they have everything they need for their working day.
- Delivering site inductions to new client colleagues and building users.
Person Specification:
- Previous experience in a customer-facing role is essential.
- Excellent communication and customer service skills with a high level of attention to detail.
- Ability to seek out opportunities for continuous improvement.
- Exceptional written and verbal communication skills.
- Ability to multitask and adjust tasks according to changing deadlines.
- Organised, independent, self-motivated, and flexible in scheduling and prioritisation.
- Understanding the importance of using discretion at all times.
Our mission is to build a world-class business through exceptional service and exceptional people.
Why CBRE?
- Enjoy a competitive salary with a comprehensive benefits programme.
- Access LinkedIn Learning from day one with over 16,000 courses available.
- We encourage new ways of working, driving innovation, whilst always living to our RISE values.
- Over 74% of our colleagues would recommend us as a great place to work.
- Benefit from 2 paid volunteering days per year.
- Exclusive discounts on gym memberships and restaurant discount cards.
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer.
Multiskilled Host employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multiskilled Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CBRE and their RISE values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Multiskilled Host, you'll be the first point of contact for many. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your multitasking abilities! Be ready to share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate your ability to thrive in a busy environment like the one at BT.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Multiskilled Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Multiskilled Host role. Highlight your customer service experience and how it aligns with our RISE values. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CBRE Local UK
✨Know the Company Culture
Before your interview, take some time to understand CBRE's RISE values: Respect, Integrity, Service, and Excellence. Think about how you can demonstrate these values in your responses and show that you align with their culture.
✨Showcase Your Customer Service Skills
As a Multiskilled Host, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided exceptional customer service or resolved issues effectively. This will highlight your ability to enhance the workplace experience.
✨Be Proactive and Solution-Oriented
During the interview, emphasise your proactive approach to problem-solving. Share instances where you've anticipated needs or improved processes in previous roles. This aligns perfectly with the role's focus on delivering anticipatory services.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on both verbal and non-verbal communication skills to ensure you come across as approachable and professional.
