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- Tasks: Lead a team to deliver exceptional customer service and financial support for the Business Unit.
- Company: Join a leading global real estate services firm with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by driving high-quality performance and building strong customer relationships.
- Qualifications: Experience in financial administration and strong leadership skills are essential.
- Other info: Dynamic role with opportunities for personal growth and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Main duties & responsibilities include providing exceptional customer service and comprehensive financial and administrative services leadership to the Business Unit Contract Support team, as well as supporting the Finance & Contract Support Manager with month-end close and financial reporting. It is key that the Business Unit Lead Contract Support understands procedures, processes, and operates them to the required standard, encouraging best practice across the Business Unit.
Business Unit:
- Understand, anticipate, and deliver the needs of the BU.
- Use this knowledge to anticipate requirements and proactively put measures in place and communicate effectively.
- Build customer relationships and demonstrate added value of CBRE Business Unit central support.
- Drive high-quality commercial performance through understanding contractual commitments, better buying, and use of preferred suppliers.
- Promote the use of PowerBI reports within the Business Unit to proactively manage operational KPIs, including work order profitability, GRNI, UBR/UER, aged unreceipted open purchase orders, exception pool, preferred supplier usage, etc.
- Set up and lead meetings with Contract Managers and Contract Support, maintaining the regular cadence of Business.
- Monitor submission of weekly timesheets to both Payroll and MyFinance.
- Ensure the BU Contract Support team are aware of all deadlines and that these are achieved.
- Review reports to identify development areas and implement actions to remediate.
- Anticipate potential issues and support and implement solutions where necessary.
- Convey messages and ideas clearly and openly.
- Involve people and influence decisions.
- Support the preparation and delivery of Business Unit Reviews via AIQ.
- Ensure business policies and processes are effectively communicated and implemented within the Business Unit.
People:
- Provide leadership and guidance, advice, coaching, and direct support to the existing BU Contract Support team.
- Regular onsite support provided, prioritising those most in need.
- Take the lead in Contract Support meetings and keep the team updated on any developments as required.
- Support F&CSM in recruitment of new Contract Support.
- Enroll all new starters on mandatory Local FM onboarding training.
- Provide additional induction and training of new Contract Support to understand contract/Business Unit requirements and expectations.
- Set out early the development plan and expectations and manage the development of new starters.
- Lead team performance through motivation and commitment.
- Conduct appraisals annually and Personal Development Plans as required.
- Act as cover for onsite contract support for any absence/short-term support.
- Manage time adequately to allow sufficient time to offer onsite support to Contract Support and Contract Managers.
- Achieve results within quality and time restraints.
- Actively participate in a diverse and effective team.
- Solve Contract Support queries quickly and efficiently.
Finances:
- Manage the Contract Support Team in the production of billing applications, calculating margins, raising invoices, and submitting to clients.
- Support Head of Projects in raising sales invoices.
- Support F&CSM in tracking Business Unit billing.
- Manage the Contract Support Team to control key financial metrics ahead of Month End Close, communicating clear targets and expectations.
- Assist F&CSM in completing month-end close - review work order profitability, past due unreceipted POs, run contract P&L reports, support understanding and correction of unposted AP reconciling items, etc.
- Manage Business Unit overheads, managing purchase orders, receipting, and settlement of supplier invoices as required.
- Review and manage the weekly BU KPI reports and commentary.
- Identify BU weaknesses; suggest and implement improvement plans.
- Perform with an understanding of business requirements and changes, ensuring continuous improvement.
- Meet key deadlines set.
Quality:
- Familiar with daily operations and the scope of the contracts in the Business Unit.
- Monitor Business Unit annual subcontractor purchase orders, confirming they are raised in line with OP18, proactively identifying gaps and implementing remediation plans.
- Ensure use of Preferred Suppliers is maximised and best practice 'better buying' is in place.
- Monitor usage of Preferred Supplier.
- Manage CAFM system as super/key user in the Business Unit, supporting management of PPM records, reactives, and reporting as required.
- Ensure CBRE systems (web quote, eLogbooks, QHSE, etc.) are in use and kept up to date.
- Support the mobilization of new contracts.
- Share best practice, innovation, and culture carrier.
Business Unit Lead Contract Support in London employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Unit Lead Contract Support in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Business Unit Lead Contract Support role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with financial reporting and customer service. Use specific examples to demonstrate how you've driven high-quality performance in previous roles.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. Show them you're keen and ready to take on the challenges of the role.
✨Tip Number 4
Prepare for interviews by researching the company and understanding their needs. Be ready to discuss how you can help improve their operational KPIs and support their financial goals. Confidence is key, so practice your pitch!
We think you need these skills to ace Business Unit Lead Contract Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Unit Lead Contract Support role. Highlight your experience in customer service, financial management, and team leadership, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve anticipated issues and implemented solutions. This role is all about proactive management, so we’d love to hear how you’ve tackled challenges in the past.
Communicate Clearly: Since effective communication is crucial for this position, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that reflects your ability to convey messages effectively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CBRE Local UK
✨Know Your Numbers
Since the role involves financial reporting and managing key metrics, brush up on your financial knowledge. Be prepared to discuss how you've handled budgets, invoicing, and financial reporting in previous roles. This will show that you understand the importance of financial accuracy and can contribute to the team's success.
✨Demonstrate Customer-Centric Thinking
The job requires exceptional customer service skills. Think of examples where you've gone above and beyond for clients or stakeholders. Be ready to explain how you anticipate needs and build strong relationships, as this will highlight your ability to deliver value to the Business Unit.
✨Showcase Your Leadership Skills
As a Business Unit Lead, you'll need to guide and support your team. Prepare to discuss your leadership style and provide examples of how you've motivated teams or managed performance. Highlight any experience with training new starters or conducting appraisals, as this will demonstrate your capability to lead effectively.
✨Be Ready to Discuss Process Improvement
The role emphasises continuous improvement and best practices. Think about times when you've identified weaknesses in processes and implemented solutions. Be specific about the outcomes of your actions, as this will illustrate your proactive approach and commitment to enhancing operational efficiency.
