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For Companies At a Glance
- Tasks: Lead a team of Helpdesk Advisors to deliver top-notch customer service.
- Company: A leading real estate service firm in the UK with a focus on excellence.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a difference by enhancing customer experiences and leading a dynamic team.
- Qualifications: GCSEs in Maths and English; higher qualifications are a plus.
- Other info: Opportunity for career growth in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading real estate service firm in the United Kingdom is seeking a Helpdesk Lead responsible for the management of a small team of Helpdesk Advisors. This role ensures exceptional customer service is delivered while evaluating and implementing continuous improvement processes.
The ideal candidate will have strong analytical, coaching, and relationship-building skills, along with a commitment to delivering service excellence. Candidates must possess GCSEs in Maths and English, with higher educational qualifications viewed favorably.
Helpdesk Team Lead – Service & Training in Leeds employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Lead – Service & Training in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate sector and let them know you're on the hunt for a Helpdesk Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your coaching and analytical skills.
✨Tip Number 3
Showcase your commitment to service excellence by sharing specific examples from your past experiences. Whether it’s a successful project or a time you improved a process, make sure to highlight how you’ve delivered exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Team Lead – Service & Training in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and delivering exceptional customer service. We want to see how your skills align with the Helpdesk Team Lead role, so don’t be shy about showcasing your coaching and analytical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a Helpdesk team and how you plan to implement continuous improvement processes. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Qualifications: Don’t forget to mention your GCSEs in Maths and English, as well as any higher educational qualifications. We appreciate candidates who meet our educational criteria, so make sure this info is easy to find in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CBRE Local UK
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Team Lead inside out. Familiarise yourself with common helpdesk software and customer service best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your coaching abilities and commitment to service excellence.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve implemented changes in past roles that led to better customer service or team performance. Highlight your analytical skills by mentioning specific metrics or feedback that guided your decisions. This shows you’re proactive and focused on growth.
✨Build Rapport
Remember, relationship-building is key in this role. During the interview, engage with your interviewers by asking insightful questions about their team dynamics and challenges. This not only shows your interest but also helps you assess if the company culture aligns with your values.
