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- Tasks: Provide top-notch customer service and support for our helpdesk operations.
- Company: Join CBRE, a global leader in real estate services with a vibrant culture.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in client satisfaction.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Great opportunities for growth and learning in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team.
As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Quality- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal.
- Perform any other duties or responsibilities as requested by the CM or Management Team.
- Understand procedures and processes and operate them to the required standard.
- Obtaining supplier quotes and uploading onto the internal system for client approval.
- Arranging agency cover & submitting hours on portal.
- Updating the CBRE Performance Portal as and when required.
- Organised - Works in a structured way. Thinks ahead to prioritise workload.
- Logical - Works in a clear and consistent manner.
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.
- Assertiveness - Confident, effective in putting across point of view to others.
- Persistence - Follows through to resolution.
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions.
Helpdesk Advisor in Leeds employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor in Leeds
✨Tip Number 1
Get to know the company! Research CBRE and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Advisor, you'll need to communicate effectively with both customers and your team. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the CBRE team as a Helpdesk Coordinator.
We think you need these skills to ace Helpdesk Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Show Off Your Organisational Skills: Since being organised is key for this role, give examples of how you've managed tasks or projects in the past. We love seeing candidates who can think ahead and prioritise effectively!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our clients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CBRE Local UK
✨Know Your CAFM System
Familiarise yourself with the Computer-Aided Facilities Management (CAFM) system before the interview. Understand its key functionalities, especially how it relates to managing PPM records and reactive requests. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you resolved issues or improved communication. This is crucial for a Helpdesk Advisor role, so be ready to showcase your people skills!
✨Showcase Your Organisational Skills
Since the job requires strong organisational abilities, come prepared with examples of how you manage your workload effectively. Discuss any tools or methods you use to prioritise tasks and ensure nothing falls through the cracks. This will highlight your fit for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team dynamics. This not only shows your interest in the position but also gives you a chance to assess if the company aligns with your values and work style.
