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- Tasks: Deliver exceptional client service and manage hospitality needs daily.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a dynamic environment.
- Why this job: Be part of a world-class team, enhancing guest experiences and developing your skills.
- Qualifications: 2 years in corporate or 4-5 star hospitality; strong communication and organisational skills required.
- Other info: Work in the vibrant area of Knightsbridge, London, with opportunities for growth.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hospitality Coordinator to join the team located in Knightsbridge, London.
The role of Hospitality Coordinator is to provide a world-class, client-facing service in line with the CBRE global vision. It will be of vital importance to proactively anticipate our client needs at all stages of the customer journey. You will need to take full ownership of your key responsibilities and support the Management Team in providing a world class service, and to be innovative and proactive in finding solutions.
Working Hours:
The alternating shift patterns below are Monday to Friday:
- Morning - 8am - 2pm
- Afternoon - 2pm - 6pm
Role Summary:
- On a day-to-day basis, work under the instruction of the Workplace Leader to deliver a seamless experience to all customers.
- Take ownership of the Hospitality provision on site to ensure a seamless service for events and day to day requirements.
- Provide excellent service to all guests by greeting them warmly, addressing inquiries, and assisting with requests.
- Assist with arrival and departures, manage reservations, and handle guest experience, where required by the Team Leader.
- Collaborate with housekeeping staff to ensure that rooms are cleaned and prepared for incoming guests.
- Assist in monitoring and managing inventory supplies for food, beverages, and other hospitality necessities.
- Provide cover as required on the front of house reception desk, greet visitors, offer refreshments, provide security badging, notify hosts and answer telephone calls.
- Conduct checks of all reception areas on a daily basis to ensure they meet with high standards of cleanliness and maintenance.
- Meeting room configuration for Events and assisting Front of house team when necessary by ensuring meeting rooms are returned to normal after use in a timely manner.
Experience Required:
- Able to prioritise accordingly.
- Flexible in handling a variety of tasks.
- Complaint handling - able to resolve problems as they arise in an appropriate manner.
- Administrative skills: word, power point, excel, outlook are desirable.
- Minimum of 2-year experience in corporate or 4 - 5-star hotel/hospitality.
Person Specification:
- Strong organizational and time management skills.
- High level of attention to detail.
- Strong verbal and written communication skills.
- Excellent personal presentation.
Hospitality Coordinator (Part-Time 30hrs pw) employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Coordinator (Part-Time 30hrs pw)
✨Tip Number 1
Familiarise yourself with CBRE's values and mission. Understanding their global vision will help you align your responses during interviews, showcasing how you can contribute to their goal of providing world-class service.
✨Tip Number 2
Highlight your customer service experience in hospitality settings. Be prepared to share specific examples of how you've successfully handled guest inquiries or resolved complaints, as this is crucial for the Hospitality Coordinator role.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. You might want to prepare a brief story about a time when you successfully prioritised tasks under pressure, which is essential for this position.
✨Tip Number 4
Research the Knightsbridge area and any notable events or venues nearby. This knowledge can help you engage in meaningful conversations during interviews and show your enthusiasm for the role and location.
We think you need these skills to ace Hospitality Coordinator (Part-Time 30hrs pw)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you managed guest experiences or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills that align with the job description, such as problem-solving and organisational abilities.
Highlight Relevant Experience: In your application, focus on your previous roles in corporate or high-end hospitality settings. Provide examples of how you've successfully handled guest inquiries and managed events.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Customer Service Skills
As a Hospitality Coordinator, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you went above and beyond to meet a client's needs or resolve an issue.
✨Demonstrate Flexibility and Adaptability
The role requires handling a variety of tasks and adapting to changing situations. During the interview, highlight instances where you've successfully managed multiple responsibilities or adapted to unexpected challenges in a fast-paced environment.
✨Emphasise Attention to Detail
Attention to detail is key in hospitality. Prepare to discuss how you ensure high standards in your work, whether it's through meticulous planning for events or maintaining cleanliness in reception areas. Mention any systems or checklists you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in complaint handling. Think of scenarios where you've had to resolve conflicts or manage difficult situations, and be ready to explain your thought process and the outcome.
