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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for our facilities management team.
- Company: Join CBRE, a global leader in real estate services with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be part of a dynamic team making a real difference in the workplace.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Exciting opportunities for personal development and career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton.
As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
- Quality
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal.
- Perform any other duties or responsibilities as requested by the CM or Management Team.
- Understand procedures and processes and operate them to the required standard.
- Examples of these are:
- Obtaining supplier quotes and uploading onto the internal system for client approval.
- Arranging agency cover & submitting hours on portal.
- Updating the CBRE Performance Portal as and when required.
Person Specification:
- Organised - Works in a structured way. Thinks ahead to prioritise workload.
- Logical - Works in a clear and consistent manner.
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.
- Assertiveness - Confident, effective in putting across point of view to others.
- Persistence - Follows through to resolution.
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions.
Helpdesk Operator employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CBRE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to get comfortable with your responses and show off your assertiveness.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from CBRE, let them know why you're excited about being a Helpdesk Coordinator and how you can contribute to their success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Operator role. Highlight relevant experience and skills that match the job description, like customer service and organisational skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Attention to Detail: In a role like this, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CBRE Local UK
✨Know the Company Inside Out
Before your interview, take some time to research CBRE and its role in the real estate industry. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss how you handle difficult situations and maintain communication with clients.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, think of specific instances where you managed multiple tasks or projects efficiently. Highlight your methods for prioritising workload and ensuring attention to detail, as these are crucial for success in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing requests, or how they measure success in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
