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For Companies At a Glance
- Tasks: Manage our CAFM system and provide top-notch customer support.
- Company: Join CBRE, a global leader in real estate services with 70,000+ employees.
- Benefits: Enjoy competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a collaborative team focused on innovation and exceptional service.
- Qualifications: Looking for organised, detail-oriented individuals with strong communication skills.
- Other info: We value diversity and encourage applications from all qualified candidates.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.\\n \\nKey Responsibilities:\\n\\nManage CAFM system as key user on site, including PPM records, reactives, and reporting\\nProvide exceptional customer service and support via phone, email, and in-person\\nEnsure all reactive requests are assigned to the correct engineer and communicated effectively to end-users\\nCollaborate with Lead Engineer and Ops Manager to maintain high-quality service standards\\nReview subcontractor performance and provide feedback through Ariba and other systems\\nIdentify and implement innovative solutions to enhance performance and meet client expectationsWhat We Offer:\\n\\nCompetitive salary and benefits package\\nOpportunity to work with a global leader in real estate services\\nCollaborative and dynamic work environment\\nProfessional development and training opportunities\\nRecognition and rewards for outstanding performanceRequirements:\\n\\nOrganized and structured approach to work\\nLogical and clear thinking\\nAttention to detail and high accuracy\\nAssertiveness and confidence in communication\\nPersistence and follow-through to resolution\\nCustomer and team focus, with a commitment to delivering exceptional serviceHow to Apply:\\n \\nIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume\\n \\nEqual Opportunities:\\n \\nCBRE is an equal opportunities employer and welcomes applications from all qualified candidates
Helpdesk Coordinator employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role requires you to manage one. Research common software used in the industry and consider taking a short online course to boost your knowledge.
✨Tip Number 2
Enhance your customer service skills by practising effective communication techniques. Role-play scenarios where you handle difficult customer interactions to build your confidence and assertiveness.
✨Tip Number 3
Network with professionals in the real estate services sector. Attend industry events or join relevant online forums to connect with current employees at CBRE and gain insights into their work culture.
✨Tip Number 4
Prepare for potential interview questions by thinking about examples from your past experiences that demonstrate your organisational skills and ability to implement innovative solutions. Be ready to discuss how you can enhance performance in the role.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Helpdesk Coordinator position at CBRE. Understand the key responsibilities and requirements to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, organisational skills, and any familiarity with CAFM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage communication effectively. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Helpdesk Coordinator role.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Organisational Skills
As a Helpdesk Coordinator, being organised is key. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will demonstrate your ability to handle the demands of the position.
✨Emphasise Customer Service Experience
CBRE values exceptional customer service. Be ready to discuss specific instances where you went above and beyond for a client or resolved a challenging situation. Highlight your communication skills and how they contributed to positive outcomes.
✨Familiarise Yourself with CAFM Systems
Since managing the CAFM system is a crucial part of the role, do some research on common CAFM systems used in the industry. If possible, mention any experience you have with similar software during the interview.
✨Prepare Questions About Team Collaboration
Collaboration with the Lead Engineer and Ops Manager is essential. Prepare thoughtful questions about how teams work together at CBRE. This shows your interest in teamwork and your proactive approach to understanding the company culture.
