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- Tasks: Support clients and teams by managing the CAFM system and ensuring effective communication.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy a competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a collaborative team that values innovation and exceptional customer service.
- Qualifications: Looking for organised, detail-oriented individuals with strong communication skills.
- Other info: This is a full-time, fixed-term contract for 12 months based in the City of London.
The predicted salary is between 28800 - 43200 £ per year.
Join a global leader in real estate services!
Company: CBRE - The World's Leading Real Estate Services Company
Location: City of London
Job Type: Full-time (Fixed term contract for 12 months)
About Us:
CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We are passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management.
Job Summary:
We are seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you will be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You will also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.
Key Responsibilities:
- Manage CAFM system as key user on site, including PPM records, reactives, and reporting
- Provide exceptional customer service and support via phone, email, and in-person
- Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
- Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
- Review subcontractor performance and provide feedback through Ariba and other systems
- Identify and implement innovative solutions to enhance performance and meet client expectations
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a global leader in real estate services
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Recognition and rewards for outstanding performance
Requirements:
- Organized and structured approach to work
- Logical and clear thinking
- Attention to detail and high accuracy
- Assertiveness and confidence in communication
- Persistence and follow-through to resolution
- Customer and team focus, with a commitment to delivering exceptional service
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you! Please submit your application, including your resume and a cover letter.
Equal Opportunities:
CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Help Desk Assistant employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Assistant
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role requires you to manage one. Research common software used in the industry and consider taking a short online course to boost your knowledge.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you communicate effectively and confidently, which is crucial for the Helpdesk Coordinator position.
✨Tip Number 3
Network with professionals in the real estate services sector. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you to opportunities at CBRE.
✨Tip Number 4
Prepare for potential interview questions by thinking about examples from your past experiences that demonstrate your organisational skills and attention to detail. Be ready to discuss how you've successfully resolved customer issues in the past.
We think you need these skills to ace Help Desk Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Coordinator role. Focus on customer service experience, organisational skills, and any familiarity with CAFM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to CBRE's goals.
Highlight Key Skills: Emphasise skills such as attention to detail, logical thinking, and effective communication. These are crucial for the Helpdesk Coordinator position and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Organisational Skills
As a Helpdesk Coordinator, being organised is key. Prepare examples of how you've managed multiple tasks or projects in the past, highlighting your structured approach and attention to detail.
✨Demonstrate Customer Service Excellence
CBRE values exceptional customer service. Be ready to discuss specific instances where you went above and beyond for a customer, showcasing your commitment to delivering outstanding support.
✨Communicate Clearly and Confidently
Assertiveness in communication is crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your previous experiences and how they relate to the job.
✨Prepare for Problem-Solving Scenarios
You may be asked to solve hypothetical problems during the interview. Think about common issues that arise in helpdesk roles and prepare to discuss how you would approach resolving them effectively.
