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- Tasks: Lead cleaning operations, develop protocols, and deliver training to enhance service quality.
- Company: Join a leading facilities management company focused on innovative cleaning solutions.
- Benefits: Enjoy flexible working hours, travel opportunities, and a chance to upskill in a dynamic environment.
- Why this job: Be a key player in transforming cleaning services with cutting-edge technology and expert collaboration.
- Qualifications: 8+ years in the cleaning industry, strong leadership skills, and proficiency in Microsoft and AI tools.
- Other info: Ideal for those passionate about sustainability and innovation in service delivery.
The predicted salary is between 48000 - 72000 £ per year.
Title: Head of Services
Reporting to: Workplace Experience Director
Location UK
Job Purpose:
The head of services role is a senior subject matter expert for cleaning and associated services and be responsible for providing specialised knowledge and expertise for all cleaning operations and solutions with a focus on driving efficient, compliant and best in class service provision while upskilling our people.
Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles
Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions
Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies
Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients
Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions.
On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation
Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships.
Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent support for other divisions activities, ensuring timely charging for services rendered.
Experience & Qualifications
- Proven track record within integrated facilities management model
- Provide support and guidance on sub services such as Pest and Landscaping and washroom services.
- Minimum of 8 years of experience in the cleaning industry with 5 in a senior role
- In-depth knowledge of cleaning best practices and regulations
- Strong leadership and communication skills
- BICs LTP Train the Trainer (Desired)
- Strong Presentation Skills for client tender and conference presentations
- Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI
- Member of BICS (Desired)
- Business process mapping, improvement and testing
- Business, data and system analysis and management.
Working Requirements
- Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance.
- Willingness to travel to various sites as required across UK
Head of Services employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Services
✨Tip Number 1
Network with professionals in the cleaning and facilities management industry. Attend relevant conferences or workshops to meet potential colleagues and learn about the latest trends and technologies in cleaning services.
✨Tip Number 2
Showcase your expertise by sharing insights on cleaning best practices through social media or professional platforms like LinkedIn. This can help you establish yourself as a thought leader in the field, making you more attractive to us.
✨Tip Number 3
Prepare for interviews by developing a deep understanding of our company’s values and services. Be ready to discuss how your experience aligns with our goals, particularly in driving efficiency and innovation in cleaning operations.
✨Tip Number 4
Familiarise yourself with the latest technologies in cleaning, such as AI and robotics. Being knowledgeable about these innovations will demonstrate your commitment to improving service delivery and staying ahead in the industry.
We think you need these skills to ace Head of Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the cleaning industry, especially any senior roles you've held. Emphasise your expertise in cleaning protocols and any leadership positions that showcase your ability to manage teams and projects.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your proven track record in integrated facilities management and how your skills align with the responsibilities of the Head of Services role. Use examples to demonstrate your expertise in developing cleaning protocols and training modules.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to convey complex information clearly. Highlight any experience you have in delivering presentations or training sessions, particularly in client-facing situations.
Highlight Relevant Qualifications: If you have qualifications such as BICs LTP Train the Trainer or membership in BICS, make sure to include these in your application. Also, mention your proficiency in Microsoft software and AI technologies, as these are relevant to the role.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Expertise
As a candidate for the Head of Services role, it's crucial to demonstrate your extensive knowledge in cleaning protocols and best practices. Prepare specific examples from your past experience where you've successfully implemented cleaning solutions or improved service delivery.
✨Prepare for Technical Questions
Expect questions that delve into your understanding of cleaning technologies and innovations, such as AI and robotics. Brush up on recent advancements in the industry and be ready to discuss how you can leverage these technologies to enhance service efficiency.
✨Highlight Leadership Skills
This role requires strong leadership and communication abilities. Be prepared to share instances where you've led teams, developed training modules, or collaborated with stakeholders to achieve common goals. Emphasise your experience in upskilling others in the industry.
✨Client-Centric Approach
Since the role involves client interaction, illustrate your ability to understand and meet client needs. Prepare to discuss how you've tailored cleaning solutions for clients in the past and how you plan to build strong relationships with suppliers and clients alike.
