At a Glance
- Tasks: Provide top-notch customer service and support for contract management.
- Company: Join CBRE, a global leader in real estate services with a vibrant culture.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a global company.
- Why this job: Be part of a dynamic team that drives innovation and client satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
RESPONSIBILITIES
- Providing support to the client and answer calls and emails in a professional and timely manner.
- Determine the nature, priority of faults based on information provided by the client.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and drive them to attend within required SLA's.
- Driving the engineering team to attend to all callouts within required SLA's.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.
- Raise and assign work orders to relevant resources.
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture throughout teams.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Manage system as a key user on site including PPM records, reactives and reporting.
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiar with daily operations and the specific scope of the contract.
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance.
Contract Support & Service Delivery Coordinator employer: CBRE Local UK
CBRE Local UK is an excellent employer that prioritises innovation and professional development, offering a dynamic work environment for Mobile Multi Skilled Electrical Engineers. With a strong emphasis on safety and technical expertise, employees are encouraged to grow their skills while making a meaningful impact on critical equipment and services across diverse locations like Glasgow and Livingston. The supportive work culture fosters collaboration and continuous learning, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support & Service Delivery Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the job hunt. You never know who might have the inside scoop on a role at CBRE or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CBRE’s culture and values. Understand their commitment to exceptional customer service and think of examples from your past experiences that showcase how you’ve delivered on that front. We want to see how you can fit into our team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating how your skills align with the responsibilities of the Contract Support role, especially around managing supply chains and driving teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CBRE team and ready to contribute to our success.
We think you need these skills to ace Contract Support & Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support & Service Delivery Coordinator role. Highlight relevant experience and skills that match the job description, especially in customer service and business support.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of the contract scope and how you can contribute to our team's success at CBRE.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure to demonstrate your ability to communicate clearly and professionally in both your CV and cover letter. We want to see how you can engage with clients and internal teams.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at CBRE Local UK
✨Know the Company Inside Out
Before your interview, take some time to research CBRE and its role in the real estate services industry. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Since this role focuses heavily on customer service, prepare examples from your past experiences where you successfully handled client queries or resolved issues. Highlight your ability to communicate professionally and efficiently, as this is crucial for the Contract Support position.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key for this role. Brush up on what SLAs are and how they impact service delivery. Be ready to discuss how you would ensure compliance with SLAs and manage expectations with clients and internal teams.
✨Show Your Problem-Solving Skills
In the interview, be prepared to discuss how you approach problem-solving, especially in high-pressure situations. Use specific examples that demonstrate your ability to assess priorities and drive teams to meet deadlines, which is essential for managing callouts and maintenance visits.
