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- Tasks: Provide top-notch customer service and manage contract delivery for a large business unit.
- Company: Join CBRE, a global leader in real estate services, dedicated to excellence.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and efficiency while making a real impact.
- Qualifications: High School Diploma or GED with 3-4 years of relevant experience; strong Microsoft Office skills required.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
About the Role: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. What You\’ll Do: Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. Understand the scope of the contract and make sure that all work is carried out accordingly. Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork. Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. Deliver monthly reporting support on Contract and Business Unit Reviews. Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team.What You\’ll Need: High School Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups
Contract Support Associate employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Associate
✨Tip Number 1
Familiarise yourself with the specific contractual services that CBRE provides. Understanding the nuances of their contracts will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your financial and operational systems skills. Since this role involves managing invoices and cost centre coding, being able to discuss your experience with financial reporting and systems will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved processes in previous roles. This job requires a proactive approach to efficiency, so having concrete examples ready will showcase your problem-solving abilities and innovative mindset.
✨Tip Number 4
Network with current or former employees of CBRE if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Contract Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Contract Support Associate. Emphasise your customer service experience, administrative skills, and any financial management tasks you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a perfect fit. Mention specific examples of how you've successfully managed contracts or provided exceptional support in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, particularly Excel, make sure to mention your experience with these tools. If you have advanced skills, such as creating complex spreadsheets or using formulas, be sure to include those details.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've identified and solved complex problems in past roles. This will demonstrate your analytical skills and ability to handle challenges, which is crucial for this position.
How to prepare for a job interview at CBRE Local UK
✨Understand the Contract Inside Out
Make sure you have a solid grasp of the contract's scope and requirements. Be prepared to discuss how you would ensure that all work aligns with these specifications, as this will demonstrate your attention to detail and commitment to quality service delivery.
✨Showcase Your Customer Service Skills
Since the role involves responding to client inquiries and ensuring satisfaction, be ready to share examples of how you've successfully handled customer concerns in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Financial Acumen
Familiarise yourself with financial processes relevant to the role, such as invoicing and cost centre coding. Be prepared to discuss how you would manage billing applications and suggest cost-saving opportunities, showcasing your analytical skills.
✨Highlight Your Organisational Skills
Given the need to coordinate vendors and manage paperwork, emphasise your organisational abilities. Share specific strategies you use to stay organised and efficient, especially when dealing with multiple tasks or projects simultaneously.
