At a Glance
- Tasks: Provide top-notch customer service and support for contract management.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of a team that values innovation and client satisfaction while promoting a positive culture.
- Qualifications: Good education in English and Maths; proficiency in Microsoft Office is essential.
- Other info: Ideal for those looking to kickstart their career in a supportive and collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES * Providing support to the client and answer calls and emails in a professional and timely manner * Determine the nature, priority of faults based on information provided by the client * Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders * Managing the supply chain and drive them to attend within required SLA’s * Driving the engineering team to attend to all callouts within required SLA’s * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this * Raise and assign work orders to relevant resources * Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations * Promote and maintain CBRE culture throughout teams * Monitoring calls received from the customer through to call completion and updating records * Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. * Ensure QHSE documentation is maintained and readily available using company systems * Manage system as a key user on site including PPM records, reactives and reporting * Promote and maintain company culture throughout the team * Maintain people records such as new starters, leavers, general staff changes, contact details, etc * Effective communication with all levels of internal teams and external customers * Familiar with daily operations and the specific scope of the contract * Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education * Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. * Education to A-Level/HNC standard would be beneficial Training * Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. * Experience of using Dynamics, Concept, Maximo. Experience * Experience of a similar customer facing role in a medium-sized business. * Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities
Contract Support employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Familiarize yourself with CBRE's company culture and values. Understanding their commitment to exceptional customer service and innovation will help you align your approach during the interview process.
✨Tip Number 2
Brush up on your communication skills, as this role requires effective interaction with various stakeholders. Practice articulating your thoughts clearly and confidently, especially in scenarios involving problem-solving.
✨Tip Number 3
Gain a solid understanding of the tools mentioned in the job description, such as Dynamics, Concept, and Maximo. Familiarity with these systems can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage customer needs and drive results within time constraints. Highlighting specific achievements can illustrate your capability to excel in this position.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contract Support position at CBRE. Make sure you understand the responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer-facing roles or similar positions. Be specific about how your skills align with the responsibilities listed, such as managing supply chains or providing exceptional customer service.
Showcase Technical Skills: Mention your proficiency in software tools like Outlook, Word, Excel, and any experience with Dynamics, Concept, or Maximo. Providing examples of how you've used these tools effectively in past roles can strengthen your application.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your understanding of CBRE's culture and values. Discuss how you can contribute to their vision and support their clients, demonstrating your enthusiasm for the role.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Demonstrate Your Technical Proficiency
Familiarize yourself with the software mentioned in the job description, such as Outlook, Excel, and any other relevant tools. Be ready to discuss your experience with these applications and how you can leverage them to enhance efficiency in the role.
✨Understand the Contract Scope
Make sure you have a solid understanding of what the contract entails and how it aligns with the company's goals. This will show that you are proactive and can think critically about your responsibilities within the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you prioritize tasks. Prepare to discuss scenarios where you had to manage multiple priorities or resolve conflicts, demonstrating your ability to work effectively in a fast-paced environment.